Manager: Security Operations and Incident Managemen

We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us.

Our commitment s go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

• Lead with Care
• Can-do with Integrity
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• Serve with Respect
• Act with Inclusion

Responsible for managing incident management processes in accordance with industry best practices. The role provides support for operational security response activities, major incident coordination, escalation management, stakeholder communications, root cause analysis, SLA performance monitoring, and continuous service improvement.

The role also acts as the SOC technical lead for strategic security technology initiatives, including RFI/RFP technical requirements, Statements of Work, vendor technical evaluation, solution-fit validation, integration requirements, future-state operating models, implementation considerations and governance recommendation packs. This role is responsible for ensuring the technical requirements are clear, measurable, future-fit and aligned to MTN’s SOC, architecture, security and operational needs.

Core, essential responsibilities / outputs of the position (KPA's)

The Manager:
Security Operations and Incident Management will be accountable to achieve the following objectives:

• Executing the incident management process tasks in adherence with group and local OpCo requirements.
• Coordinate and manage the incident management process activities across the group and with external vendors as per agreed SLAs.
• Escalate risks and issues to the senior management within the technology function
• Support incident management reporting (KPIs and customer SLAs)
• Assist the incident management process owners within OpCos in:
• Driving service management best-practice and process standardisation
• Implementing consistent end-to-end application of the incident management process across the business
• Identifying and planning for incident management process improvement projects
• driving cross-account process standardisation
• Drive implementation of standard execution of the incident management process
• Responsible for the complete process adherence and handling of incidents according to SLAs
• Responsible for acting as an escalation point to expedite incident resolution

• Support implementation of the strategic roadmap of the Group SOC, ensuring alignment with business objectives and emerging threat trends.
• Drive visibility enhancement initiatives, including onboarding of critical assets, improving telemetry coverage, and reducing detection blind spots.
• Collaborate with SOC Engineering, Threat Intelligence, and Detection teams to enhance detection rules, response playbooks, and automation.
• Assist in identifying operational improvements and process…