Consultant, Claims

Overview

Business Segment:
Insurance & Asset Management

Location:

ZA, GP, Roodepoort, 4 Ellis Street

To consistently and pro-actively apply a customer centric approach to effectively manage the claims process in a fair and timely manner with quality output and exceptional productivity and effectively capture and manage claims while proactively and constantly providing updates to customers.

To consistently and pro-actively apply a customer centric approach to effectively manage the claims process in a fair and timely manner with quality output and exceptional productivity and effectively capture and manage claims while proactively and constantly providing updates to customers.

Type of

Qualification:

Diploma

Field of Study: Certificate in Short Term Insurance or an equivalent FAIS accredited NQF Level 5 qualification

Experience Required

2-3 years insurance claims experience. Minimum of 2 years call centre/telephone experience would be required as a minimum. Insurance product knowledge of at least 1 product.

• Ability to work under pressure, resilient, flexible and responsive to change.
• Have consistent customer centric ethic and highly persuasive
• Must be accurate and analytical
• Ability to comprehend technical matters
• Be decisive, assertive and confident
• Must be fair and ethical
• High integrity level, reliable, pro-active, responsible and a team player
• Be punctual and target driven
• Risk management awareness and understanding