Warehouse Operations Manager

Leading supplier of kitchen utensils, industrial cookware, commercial kitchens & appliances to the hospitality & food service industries based in Roodepoort is seeking an experienced and results-driven Warehouse Operations Manager . The Warehouse Operations Manager is accountable for the end-to-end performance ; efficiency; safety and continuous improvement of the warehouse operation ; ensuring that all goods are received; stored, controlled, picked, packed and dispatched accurately ;

efficiently and within required service levels . This is a hands-on and strategic leadership role. The successful candidate will be highly visible within the operation, understand the detail of the warehouse; actively identify and resolve operational challenges ; and lead the team to deliver daily results. At the same time, they will develop and implement longer-term strategies to improve capacity;

productivity, systems, technology, cost efficiency and scalability. The role is responsible for creating a high-performance; disciplined and customer-focused warehouse operation, supported by robust processes; accurate data, effective systems and a culture of continuous improvement . The Warehouse Operations Manager will play a key role in planning for future growth, optimising warehouse capacity and resources ; and ensuring the operation evolves with the needs of the business

• Take overall accountability for the daily performance and operational effectiveness of the warehouse.
• Oversee all warehouse activities including receiving, put-away, storage, replenishment, picking, packing, staging and dispatch.
• Take overall accountability for all distribution activities including own and 3PL functions.
• Ensure customer orders are processed accurately, efficiently and within agreed service levels.
• Maintain effective stock flow, warehouse organisation and housekeeping standards.
• Be highly visible and hands-on within the operation, identifying bottlenecks, resolving issues and driving immediate corrective action.
• Ensure labour, space, equipment and other resources are effectively planned and utilised.
• Establish and maintain standard operating procedures and operating standards across all warehouse functions.
• Ensure the warehouse is structured and prepared to manage changing volumes, seasonal peaks and future business growth.
• Identify operational risks and implement appropriate contingency plans.

• Lead; motivate and develop the warehouse team, creating a culture of accountability, performance and continuous improvement.
• Set clear expectations, targets and performance standards across all warehouse functions.
• Monitor individual and team performance and take appropriate action where standards are not achieved.
• Develop supervisors and team leaders to ensure strong operational leadership at all levels.
• Identify training and development requirements and implement appropriate development plans.
• Ensure effective workforce planning, succession planning and resource allocation.
• Promote teamwork, discipline, ownership, accountability and a strong work ethic.
• Build a culture where employees actively identify problems and contribute to solutions.

• Maintain high levels of inventory accuracy, stock integrity and system accuracy.
• Oversee cycle counts, stock takes, stock investigations and stock adjustments.
• Identify and reduce stock losses, damages, discrepancies and operational wastage.
• Ensure appropriate controls are in place for high-value, sensitive and fast-moving inventory.
• Investigate recurring stock discrepancies and implement corrective and preventative actions.
• Ensure physical stock and system stock remain accurately aligned.