Student Services Coordinator

Be the person who helps make the Woolley Center feel like a place where everyone belongs.

Umpqua Community College is looking for a Student Services Coordinator to serve as the friendly, knowledgeable front door of our Woolley Center and Adult Basic Skills program.

You’ll be one of the first people students turn to—with questions about enrollment, classes, schedules, GED testing, college programs, and what comes next. From creating student records and coordinating GED testing to greeting visitors, solving day-to-day problems, and connecting students with the right resources, no two days will look exactly the same.

This is a great fit for someone who enjoys working with people, keeps details organized, and can move comfortably between a busy front desk, student records, technology, and program support.

If you’re the kind of person who likes helping people find answers—and making sure the details get done right—we’d love to meet you.

• Create student records in the Banner Student Information System, ensure contact information and details are current and correct, and assign students Banner .
• Establish student files and keep files confidential, updated, and organized.
• Process student enrollment.
• Collect and report attendance.

• Create, post, and maintain class and instructor schedules.
• Post notices and communicate when classes are cancelled.
• Respond to student requests for approval signatures, passes, information regarding schedules and procedures, password resets, and program information.
• Submit IT, Facilities, and photocopier support requests.
• Maintain the copier supplies including toner and paper.

• Maintain Pearson Test Administrator certification.
• Register students for all GED testing.
• Admit students and monitor GED testing.
• Submit case reports during irregular operations or closures.
• Assist students and instructors in scheduling GED testing at the UCC Testing Center.

• Serve as the primary point of contact for the Woolley Center, greeting visitors and responding to inquiries in person, by phone, and by email.
• Provide accurate information regarding programs, classes, schedules, services, and events.
• Connect students with appropriate internal and community resources.

• Assist in the hiring and ongoing support of faculty and staff in the program.
• Attend staff meetings and trainings at the Woolley Center and UCC campus.
• Assist in coordination of the ABS program and work closely with other staff to accomplish program goals and objectives.
• Perform other duties as assigned by the Director.

• Familiarity with spreadsheets, databases, and Microsoft 365 applications
• Possess good organizational and data management skills
• Self-directed and work independently
• Able to communicate effectively with UCC and WCJC staff through written and oral communication
• Able to work with alternative education students from diverse backgrounds

• Bachelor's degree in education, communications, or another related field; or associate’s degree and equivalent experience
• Excellent oral and written communication skills
• Ability to manage multiple priorities and meet deadlines
• Excellent computer skills (MS Word, Excel, email, Internet, etc.)

• Two years of office management or similar experience

Umpqua Community College provides employment preference to qualified veterans in accordance with ORS 408.225, 408.230, and 408.235; and OAR  and . Preference will be given only if the applicant meets the minimum qualifications for the position and electronically attaches the required documentation at the time of application.

• Member Copy 4 of the Certificate of Released or…