Operations Manager

Description

Join the Umpqua Indian Development Corporation (UIDC) family!

UIDC is a federally chartered corporation and the business division of the Cow Creek Band of Umpqua Tribe of Indians. The Tribe operates several businesses - creating jobs and job training opportunities for tribal members and the communities in which they serve.

As an applicant of UIDC, you have the ability to work for a diverse array of employment opportunities. Working for UIDC allows you to be part of something special. You get to work for an employer who encourages Team Members to succeed and grow by providing training, development and advancement opportunities. We also offer a competitive salary and benefits package, including:

• Comprehensive medical, dental, vision, and Rx coverage
• Paid Time Off
• Employer-paid life and disability plans
• 401k with up to 3.5% employer match

The Operations Manager is responsible for directing and overseeing the strategic and day-to-day operations of Takelma Roasting Company. This role encompasses full oversight of coffee production and is instrumental in advancing the company’s growth through wholesale, food service, bottled/canned beverages, and retail initiatives. The Operations Manager ensures that all operational activities align with the performance standards and organizational goals set by Umpqua Indian Development Corporation (UIDC).

This position is also responsible for maintaining efficient workflows, contributing to a positive and productive work environment, and supporting the professional development of staff. A key responsibility includes supporting Tribal employment initiatives and fostering a supportive workplace culture.

• Oversee daily roasting and packaging operations, ensuring consistency, efficiency, and quality. Provide direction for roast profiles and ensure quality assurance.
• Manage equipment maintenance and production facilities.
• Continually look to improve systems for inventory control, supply chain, and safety compliance.

• Hire, train, and manage a team with a focus on identifying and developing talented Tribal members.
• Mentor Tribal team members, providing career development opportunities through on-the-job training and formal education.
• Foster a positive work environment, encouraging motivation, collaboration, and respect among team members.
• Provide clear feedback and make recommendations regarding hiring, promotions, and disciplinary actions as necessary.

• Develop and execute strategies to grow wholesale and food service accounts (cafés, hotels, restaurants, grocery).
• Build out plan to develop and distribute RTD (ready-to-drink) beverages (e.g., cold brew cans, bottled teas).
• Identify and evaluate opportunities for branded retail locations or partnerships.
• Attend trade shows, pitch potential clients, and pursue co-packing or private label deals.

• Collaborate with marketing team to enhance brand presence and product storytelling.
• Provide input on packaging design, marketing campaigns, and customer education materials.
• Support direct-to-consumer (DTC) e-commerce and loyalty initiatives.

• Assist in setting pricing strategies, sales targets, and cost controls to meet revenue goals.
• Develop annual budgets and forecasts in collaboration with UIDC finance team.
• Provide regular reporting and analysis on sales performance and new market opportunities.

• Bachelor's degree in Business, Food Science, Marketing or related field preferred; relevant experience may be considered in lieu of a degree.
• 5+ years of leadership experience in coffee roasting or beverage operations.
• Proven business development experience (wholesale, RTD, or retail).
• Strong understanding of specialty coffee industry and production processes.
• Proven ability to lead teams, provide effective coaching, and manage performance through feedback and progressive discipline.
• Entrepreneurial mindset with strong analytical and planning skills.
• Excellent communication and interpersonal skills.
• Proficient with Microsoft Office and production tracking software (e.g., Cropster, Roast Log, etc.).
• Ability to travel for work, with occasional overnight stays.
• Valid Driver’s License and eligibility for UIDCC’s Driver Program.