Communications Officer

Overview

Douglas County Sheriff's Office is creating a hiring list for a full-time Communications Officer. This position also includes an excellent full-family benefit package, OPSRP/PERS retirement and availability of deferred compensation retirement savings. Onsite childcare available at a discounted employee rate through Roseburg Professional Childcare (Fowler St. location only). Availability is subject to center waitlist.

The Douglas County Sheriff’s Office Communications Division dispatches for 8 law agencies and approximately 26 fire/medical agencies within Douglas County. Douglas County is 5,134 square miles. The full-time resident population in the County is 113,748. Douglas County Communications answers roughly 231,668 calls a year, of which approximately 53,768 are 9-1-1.

An employee in this position is responsible for performing quick, efficient, and accurate dispatching of calls and messages with public safety units and personnel in the field. This position works a rotating shift schedule and is eligible for membership with the Douglas County Law Enforcement Association bargaining unit. This position receives emergency and non-emergency calls from the public and relays information to the proper Public Safety Agency.

Provides communications and resource information to the field units of Police, Fire, Ambulance and others.

PLEASE READ THE ATTACHED Disqualifiers BEFORE COMPLETING A DOUGLAS COUNTY APPLICATION FORM.

This is not an exhaustive or all-inclusive list of responsibilities, skills, duties or functions associated with the job.

• Receives calls and dispatches Police, Fire and Ambulances within a central communication center; answers 9-1-1 and non-emergency lines, assists callers with medical aid instructions as necessary;
• Checks records, warrants and information updates;
• Creates and retrieves computer entries;
• Answers emergency and non-emergency questions, routes callers to proper resource;
• Performs emergency and non-emergency radio communications to field units.

SKILLS/

QUALIFICATIONS:

• Two years of work-related support experience of a progressively responsible nature (examples of which may include, but not limited to, prior experience in: communications/dispatch, law enforcement, medical, law office, or clerical) or satisfactory equivalent combination of education, experience and training.
• Within one year of employment, must receive tele-communicator and emergency medical dispatch certifications.
• Requires a minimum typing speed of 35 wpm.
• Excellent verbal, written and interpersonal communications skills and be able to simultaneously perform multiple tasks of listening, talking and entering information

Preference will be given to applicants with dispatch or communications experience.

Selection Process:
Applicants will advance through the following phases of the selection process:
1. Initial screening based on minimum qualifications
2. Skills Test
4. Oral interviews
5. Extensive background investigation (including criminal, personal and work-related elements) 6. Psychological Exam
7. Chemical detection screen
8. Physical exam
9. Hearing exam

Applications will be further evaluated during the background investigation for honesty, integrity, and maturity.

OUR APPLICATION PROCESS HAS CHANGED. Frontline testing is required prior to being invited for an interview. PLEASE REVIEW COMPLETELY. Applicants must take the Frontline written/video exam and transfer their scores to the Douglas County Sheriff’s Office. Testing is available through the National Testing Network (NTN) and can be completed online at home as well as several locations in and out of the state.  

to schedule Frontline testing (or transfer a score).

Note:

We strongly encourage candidates to complete the Work Attitude Questionnaire available after the Frontline test has been completed. Completion of the questionnaire is requested by NTN, but is not required by the Douglas County Sheriff's Office and will not be used in the testing evaluation at this time.