Patient Services Coordinator; Roseburg

Patient Services Coordinator (Roseburg, OR)

The Patient Services Coordinator (PSC) is the face of the clinic and the patient’s guide throughout his or her journey to better hearing. The PSC coordinates all aspects of patient care, including a professional front office experience, clinic scheduling, patient accounts, record maintenance, special event organization, retention efforts, and more. The PSC is an essential component of the Clinic Team and a steward of its resources.

At Audibel, a subsidiary of Starkey, we are setting a new standard for excellence in hearing healthcare with commitment to our Patient Journey philosophy. That philosophy is driven solely by the special needs of our patients and our commitment to serve them, guiding them on how to choose the best style and technology to enhance their lifestyle.

• Immediately acknowledge, greet, and service all guests in a friendly, professional manner.
• Check patients in and out of patient management software, track orders/sales, and maintain daily, weekly, and monthly reports.
• Utilize an elevated customer service approach and communication style when working with patients.
• Direct and answer calls in a timely, professional fashion.

• Strategically manage patient schedule on behalf of the Clinic Team.
• Understand, support, and track current marketing initiatives for the clinic.
• Organize office, maintain supplies, and ensure accurate patient files.
• Protect patient privacy, collect insurance information, and complete insurance authorization.
• Maintain day‑to‑day operational procedures.

• Lead morning team meeting on behalf of the Clinic Team at the start of each day.
• Make deposits (transportation required) and maintain cashbox.
• Reconcile all deposits daily and report weekly.

• Patient retention
• Patient referrals/reviews
• Schedule efficiency
• Collected payments
• Accurate data/patient files

• Support Northland Employee Corporate and/or Department guidelines.
• Check and verify quality.
• React to change productively and handle other essential duties as assigned.
• Assist with development of clinic performance.

• High school diploma preferred or equivalent work history.
• 1–2 years’ experience in a customer service, medical reception, or retail position preferred.
• Proficient computer skills and knowledge of Microsoft Office programs.
• Industry familiarity encouraged.
• Ability to manage all confidential information with complete discretion.

The annual hourly rate for this position is between $16.29 – $22.21 per hour. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Health Care Provider
• Industry: Hospitals and Health Care