Student Worker: HelpDesk Support Specialist; Pool Job Roseburg area,Oregon USA,IT/Tech

HELPDESK SUPPORT SPECIALIST (POOL) Student Worker

The position of Help Desk Support Specialist is pooled and applications will be reviewed on an as needed, on-going basis. Are you someone who is organized and innovative? A self-starter who is motivated, positive, and has a strong desire to help others? If yes, then this is the position for you!

As a Student Worker in the position of Help Desk Support Specialist, under general supervision of the Director of Information Technology, you will provide front-end support to faculty, staff, and students by receiving and prioritizing issues related to software, hardware, and the campus network, resolving first-line issues, creating and assigning issues, and performing service assessment call backs when tickets are closed.

The Helpdesk Support Specialist addresses user issues by performing question/problem diagnosis and guiding users through step-by-step solutions; clearly communicates technical solutions in a user-friendly, professional manner; provides one-on-one end-user training as needed; assists Computer Technicians; passes more complex end-user problems on to Computer Technicians; and provides clerical assistance to the Director and related work as required.

REVIEW THE

JOB DESCRIPTION HERE:

We need a student worker that understands the importance of their role. If you are looking to gain experience, knowledge and skills that you can apply towards your career, while making a positive impact in a professional environment.

REASONS TO WORK HERE Fun, innovative atmosphere Ability to transform lives and enrich communities Opportunity to work with helpful, caring, and friendly coworkers Professional Development Opportunities Beautiful Rural Campus

The Douglas County community through UCC is building upon 50+ years of rich academic experiences and lives changed through higher education. We are a student-centered, positive working environment that thrives on innovation. We are committed to ensuring that everyone who interacts with our campus feels included, valued, and inspired to fulfill our mission to transform lives and enrich communities.

Umpqua Community College is located in beautiful Southern Oregon between the mountains of the Cascade Range to the east and the Coastal Range to the west. Hiking, biking, camping and skiing are a short car ride away and the town is surrounded on all sides by the amazing Umpqua River for fishing and water sports. The area is also home to over 40 wineries and many breweries with a bustling downtown.

Roseburg has everything you’d want from a small town and has easy access to the bigger cities of Portland and Eugene by jumping on I-5. Roseburg has live-ability, a friendly feel and is ready to be home to your next career and family adventure.

QUALIFICATIONS

Current UCC student enrolled in at least 6 credit hours.
Basic knowledge in Information Technology or an interest in the subject.

SPECIAL INSTRUCTIONS TO APPLICANTS

For full consideration applicants must submit with their application all of the following:

A cover letter which addresses your interest in Umpqua Community College and how you would excel in this position;

Current resume that includes educational and professional work experience;

A list of 3 professional references listing contact information including email address;

VETERANS PREFERENCE

Umpqua Community College Honors Veterans Preference

Applicants are eligible to use Veterans’ Preference when applying with Umpqua Community College in accordance with ORS 408.225, 408.230 and 408.235; and OAR and . Preference will be given only if the applicant meets the minimum criteria of the position and electronically attach the required documentation at the time of application.

Documents Required

Member Copy 4 of the…