Automation​/Innovation Architect

Overview

We are looking for a strategic and technically skilled Automation and Innovation Architect with deep UiPath expertise to lead the design and implementation of intelligent automation solutions within the retirement and health management sector. This role will modernize legacy systems, improve member and provider experiences, and drive operational efficiency through automation and innovation.

• Automation Architecture & Delivery:
  Design and implement scalable, secure, and compliant automation solutions using UiPath to streamline processes such as claims processing, eligibility verification, member onboarding, and provider data management. Collaborate with business units to identify high-impact automation opportunities across retirement plan administration and health benefits operations.
• Innovation Strategy:
  Evaluate and integrate emerging technologies (AI, ML, NLP, OCR) to enhance automation capabilities and improve service delivery for members and providers. Lead proof-of-concept initiatives to test and validate innovative solutions in real-world healthcare and retirement plan scenarios.
• Governance & Compliance:
  Develop and maintain automation governance frameworks, documentation, and audit trails.
• Collaboration & Enablement:
  Partner with IT, compliance, operations, and customer service teams to align automation initiatives with business goals. Mentor and guide RPA developers and analysts to build a center of excellence (CoE) for automation.
• Continuous Improvement:
  Monitor automation performance and ROI, and recommend enhancements to improve accuracy, speed, and user satisfaction. Stay current with industry trends and regulatory changes affecting retirement and health management.

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
• 8+ years of experience in automation architecture, with at least 3 years of hands-on UiPath development and deployment.
• UiPath certifications (e.g., Advanced RPA Developer, Solution Architect) strongly preferred.
• Experience in the retirement services, health insurance, or healthcare administration industry.
• Strong understanding of RPA, APIs, OCR, AI/ML, and cloud platforms (Azure, AWS).

• Experience with process mining tools (e.g., UiPath Process Mining, Celonis).
• Knowledge of other automation platforms (e.g., Power Automate, Automation Anywhere).
• Experience with agile methodologies and Dev Ops practices.
• Strong communication and stakeholder engagement skills.

Salary range: $127,160 - $178,320 USD. Actual compensation may vary based on location, experience, education, licensure, and skill level.

• Health, dental, vision and life insurance plans
• 401(k) with company matching
• Retirement plan – employer paid cash balance
• Tution reimbursement up to $5,250/year
• Paid time off and holidays
• Paid volunteer time — 40 hours per year

Voya Financial is an equal-opportunity employer. We provide equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other status protected by law.

Voya is committed to inclusion. If reasonable accommodation is needed to participate in the application process or perform job functions, please reference resources for applicants with disabilities.