Sr Manager Product Management - GenCloud

Job Description ADP is hiring a Senior Manager, Product Management (Gen Cloud).Are you inspired by transformation and making an impact on the lives of millions of people every day, even when it's messy?

Are you empathic to client needs, your team, and internal partners to drive success while making hard calls and bold moves?

Have you taken products from concept to commercialization using the latest technology and achieved market success?

Well, this may be the role for you. Ready to make your mark?

We are seeking a Senior Manager, Product Management to lead a team of Product Managers responsible for the strategy, roadmap, and enhancement delivery of our Genesys Cloud and IVR capabilities. This leader will partner closely with internal stakeholders to identify business needs, gather requirements, prioritize product backlogs, and drive execution across multiple lines of business.

The ideal candidate brings experience leading Product Management teams, managing voice automation or contact center products, and translating stakeholder needs into scalable product solutions.

Like what you see? Apply now!

Learn more about ADP .comWHAT YOU'LL DO:

Here's what you can expect on a typical day:
Lead and develop a team of Product Managers Own backlog prioritization and roadmap planning for Genesys Cloud and IVR-related products

Partner with internal stakeholders to gather enhancement requests and business requirements

Translate business needs into clear product requirements and user stories

Drive prioritization decisions based on business impact and strategic goals

Collaborate with technology, operations, and customer experience teams to deliver product enhancements

Communicate roadmap priorities, tradeoffs, and outcomes to stakeholders and leadership

Monitor product performance and identify opportunities for continuous improvement TO SUCCEED IN THIS ROLE:

You'll have a Bachelor's degree OR equivalent.
8+ years of Product Management experience

Experience leading Product Managers or Product Owners Hands-on experience with Genesys Cloud (Gen Cloud)
Experience supporting IVR, voice automation, self-service, or contact center technologies

Strong backlog management and roadmap ownership experience

Proven ability to gather requirements and influence stakeholders across the organization

Experience working within Agile environments

What are you waiting for? Apply today!

Find out why people come to ADP and why they stay: (ADA version: )Job Requirements#LI-RG2#LI-Hybrid Job Details Job Type: Full-Time Salaried:
Salaried