Field Service Technician II

About the Role

Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Canon USA is seeking to meet individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supported products.

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups, including basic troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate field/shop/on-site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
• Provide solutions for escalated technical and/or customer service-related problem areas for any territory requested.

Please note:

this is a customer-facing role and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and related measures.

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Basic understanding of internet environments and ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Ability to travel (valid driver’s license and acceptable driving record required).
• Capability to work in a 24/7 environment, including shift work and on-call rotations.
• Must take all necessary steps to obtain security and/or other clearances required by customers to enter their premises.
• Able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Salary range and benefits:

Base salary range: $21.50–$30.75 per hour. This role is eligible for a transportation allowance.

Canon U.S.A., Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions in the United States and in Latin America and the Caribbean. With approximately $28.5 billion in global revenue, Canon Inc. ranked in the top-10 for U.S. patents granted for 41 consecutive years as of 2024. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.

Learn more at  and connect with us on Linked In at

You’ll be joining a leader in digital imaging and innovation with opportunities to make an impact and grow your career. We offer a competitive compensation package and benefits.

• Employee referral bonus
• Employee discounts
• Dress for Your Day attire program (casual is welcome, based on job function)
• Volunteer opportunities to give back to the community
• Canon welcome kit and official merchandise

Notes:
All referenced product names are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) savings plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and more. A comprehensive list of benefits is available at  We comply with all applicable laws. You must be legally authorized to work in the United States.

The Company will not sponsor visas. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For current postings, visit  #CUSA Workstyle Description