Field Service Technician II

Overview

Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Canon USA, an innovator of technology, solutions, and services, wants to meet you. We’re ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supported products.

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups, including basic troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate field/shop/on-site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
• Provide solutions for escalated technical and/or customer service-related problem areas for any territory requested.

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Ability to travel (valid driver’s license and acceptable driving record required).
• Ability to work in a 24/7 environment, including shift work and on-call rotations.
• Must take all necessary steps to obtain security and/or other clearances required by customers to enter their premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Salary and benefits:
The anticipated base salary range for this role is $21.50 - $30.75 per hour. This role is eligible for a transportation allowance.

Canon U.S.A., Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. Canon is committed to its Kyosei philosophy of social and environmental responsibility. For more information, visit

• Competitive compensation and benefits
• Medical, dental, vision, 401(k) with discretionary contributions
• Educational assistance, recognition programs, paid time off, and more
• Volunteer opportunities and employee discounts
• Dress for Your Day, depending on role

Canon complies with applicable laws and regulations. You must be legally authorized to work in the United States. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. This posting may be listed on Canon’s Careers site or other postings.

Full-Time On Site — This position requires full-time presence at the assigned office/worksite/territory on your scheduled work days.