Service Account Coordinator Roselle IL

Job Description

Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

The hourly wage for this position ranges from $23 - $31.09 and varies based on specific responsibilities and geographic location. Starting hourly rate within this range will be determined based on the candidate's experience, qualifications, and/or skillset.

Responsible for planning and scheduling the Field Service Technicians for installations, repairs and maintenance work. In addition, this position will be expected to identify opportunities for additional leads and upselling a broad range of other service products.

• Maintain cases, work orders and workflow of the customers’ request of service.
• Utilize the service management system to accurately input the customer’s information and equipment.
• Schedule an appropriate time for service.
• Send quotes, order confirmations and invoices to customers.
• Continuously audit mature cases, work orders, bookings, NAV Report and posts.
• Assist Regional Service Managers in emergency scheduling, monitor the closing out of open orders.
• Contribute to operational excellence and continuous process improvements for the department.
• Determine and communicate possible sales opportunities for additional products and services based on customer needs.
• Collaborate with other departments to resolve customer issues.
• Assist the Service Administration Department with other related administrative activities in the department.

High School Diploma or GED required.

• Minimum 3 year’s customer service or dispatching.

• Adaptability
• Organization / Planning
• Conflict Management
• Customer Focus
• Decision Making / Judgment
• Team Player

All your information will be kept confidential according to EEO guidelines.

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities.

Signode is committed to providing equal opportunities to all qualified applicants, including providing reasonable accommodations during our recruiting process. If you need any assistance or accommodation in applying for this position, please contact us at

Signode participates in E-Verify and will provide the Department of Homeland Security your Form I-9 information to confirm your authorization to work in the United States.

Signode Industrial Group, LLC is an Equal Opportunity / Affi­ndatory Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.