Digital Business Associate Manager; Risk and Operations
Listed on 2025-12-31
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Business
Data Analyst
Digital Business Associate Manager (Risk and Operations)
The Digital Business Associate Manager (Risk & Operations) reports directly to the Vice President of Digital Business & Guest Care and is responsible for protecting the integrity and operational health of Panda’s consumer‑facing loyalty program while ensuring strong team operations. The role supports scalable growth, fraud and abuse reduction, and effective delivery of digital and guest care experiences.
Responsibilities Rewards Risk Monitoring & Prevention- Monitor loyalty program activity to identify, investigate, and address patterns of fraud, abuse, and system exploitation.
- Maintain rules, alerts, and dashboards to proactively detect anomalies in redemptions, account usage, and rewards behavior.
- Partner with app development and Guest Care teams to resolve issues impacting customer trust and program value.
- Recommend policy and process changes to safeguard the loyalty ecosystem.
- Oversee the digital and guest care team’s budget operations, including invoicing, accrual tracking, end‑of‑period reconciliation, and variance analysis.
- Prepare and conduct regular budget reviews with budget owners and finance stakeholders.
- Ensure financial discipline, process adherence, and documentation across digital vendors and programs.
- Investigate breakdowns and performance issues across digital channels and guest care operations.
- Conduct structured root cause analyses to identify underlying contributors and systemic gaps.
- Collaborate with various internal teams to implement corrective actions.
- Identify trends and recommend scalable solutions that improve long‑term stability and guest experience.
- Develop and document new processes to scale digital and guest care operations, such as promotional campaign execution, rewards fulfillment, and fraud escalation paths.
- Conduct recurring audits of existing processes for effectiveness, clarity, and compliance.
- Coordinate with cross‑functional teams to align on process standards and continuous improvement opportunities, including automation of recurring processes to simplify workload.
- Provide support to the team, including tracking goals and priorities, coordinating recurring reviews, and organizing key team communications.
- Support leadership in preparing for strategic check‑ins, budget reviews, and functional updates.
- Work on initiatives that promote team culture, clarity, and performance accountability.
- Hybrid Work schedule
- 401K with company match
- Yearly bonus opportunity*
- Full medical, dental, and vision insurance *
- On‑site fitness center, biometric screen, and flu shot clinic
- Discounts at Panda restaurants, theme parks, and gym memberships
- Paid time off starting at 15 days with 7 federal holidays*
- Continuous education assistance and scholarships*
- Income protection including Disability, Life and AD&D insurance*
- Bereavement leave*
- Benefits available for eligible permanent full‑time associates
- Bachelor’s degree in Business, Finance, Analytics, Operations, or a related field
- Minimum five years of experience in operations, analytics, finance, or business process management
- Experience in loyalty programs, e‑commerce, or digital retail settings preferred; experience working with finance systems and managing operational budgets
- Successful completion of initial and periodically required trainings
- Obtaining a valid Food Handler’s Card within 30 days of employment is a requirement of this position
Pay Range: P3: $90,000 - $126,500 / Annual. Within the range, individual pay is determined using various factors, including work location and experience.
Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status.
Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodations. If there is a reason you believe you require an accommodation, please reach out to our accommodation team via email at
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