Clinical Outreach & Alumni Engagement Specialist

Responsibilities

Reasons Eating Disorder Center (Reasons) is seeking candidate professionals, preferably with previous experience working with eating disorders, trauma, substance use and LGBTQIA+ communities, to provide compassionate care to our diverse patients for our residential treatment facilities located in beautiful, intimate six‑bed houses in the Pasadena and the Arcadia neighborhoods of the Los Angeles area.

The Reasons Clinical Outreach & Alumni Engagement Specialist is a fast‑paced, results‑oriented role responsible for expanding Reasons EDC’s referral network while leading impactful, data‑informed alumni engagement initiatives. This position focuses on high‑volume clinical outreach, strategic territory planning, and relationship development with professionals and community stakeholders across assigned markets. The Specialist generates new leads and opportunities through key metrics and market trend analysis to achieve company, department, and individual goals.

A core component of this role is the intentional development of our eating disorder referral network, including the alumni community. The Specialist oversees the full alumni engagement lifecycle, including ongoing communication, wellness checks, outcomes tracking, resource sharing, social‑media group stewardship, and coordination of quarterly alumni events to strengthen long‑term connection, enhance patient experience and satisfaction, and support continued recovery.

As a key member of the Business Development team, the Clinical Outreach & Alumni Engagement Specialist collaborates closely with the Admissions Team to integrate outreach activity, alumni insights, and performance data into quarterly B2B and B2C initiatives that increase visibility, deepen community relationships, and support consistent referral flow.

Education: A Bachelor’s Degree in a behavioral health area, marketing, business administration or related field is required; or equivalent combination of education and experience. Master’s Degree is preferred.

Experience: Minimum of two (2) years experience in behavioral health care business development/marketing environment with measurable business development results. Knowledge of psychiatric, eating disorders and chemical dependency treatment principles is preferred. Minimum of one (1) year experience working with treatment center alumni or patients preferred.

Additional Requirements: Must maintain a valid driver licence or  applicable state within 90 days of employment.

• Implement philosophy, policies, procedures, systems, and strategic goals set forth by senior leadership and ensure alignment across outreach activities.
• Maximize eating disorder referrals by developing new business, strengthening existing relationships, and strategically re‑engaging past or lapsed accounts to recover and grow referral activity in alignment with business development goals.
• Deliver exceptional customer service to referral partners, prospective families, and community stakeholders to uphold high satisfaction and strengthen Reasons EDC's reputation.
• Develop, sustain, and grow a robust referral network by identifying high‑value accounts, generating new business, and strengthening relationships across all segments (EAPs, primary care, clinicians, RDs, hospitals, schools, agencies, counties, and managed care organisations).
• Meet or exceed weekly outreach KPIs by completing a designated number of qualified business development contacts—including new prospects, re‑engaged accounts, and active referral partners—to support admissions and growth objectives.
• Maintain accurate, detailed documentation of all outreach interactions within the CRM/referral database and ensure all account information is current and complete.
• Conduct regular in‑person and virtual visits, phone calls, and written follow‑ups to primary accounts, cultivating strong, credible, and consistent relationships.
• Monitor referral activity and admissions generated from referral partners, conducting timely thank‑you outreach and ensuring referral source satisfaction and retention.

Reasons’ employees receive great opportunities.

• Challenging and…