Product Support Specialist

Benefits

• 401(k)
• Dental insurance
• Paid time off
• Vision insurance

BEC Technologies, a fast-growing broadband networking & Cellular M2M solution provider is looking for a professional, energetic, self‑starter to fill the position to be based in Richardson, TX area. This position is responsible for pre‑sales & post‑sales technical engagement with the customer, including product support, product demonstrations and technical presentations.

For more information about the company please visit

• Product technical support for BEC’s 4G LTE, FTTx, xDSL, M2M/IoT products and BEC’s Cloud Management platform.
• Work and support customers to design network architecture and applications.
• Provide solution for field technical and configuration issues.
• Assist customer in network configuration and troubleshooting.
• Provide customer demonstration of configuration of BEC products.
• Support regional sales team to complete successful product trials & evaluations.
• Perform technical training and education to customers.
• Travel to customer sites to support lab testing and/or field trials.

• 3 or more years of product support experience in telecommunication, IT/computer, data networking industry.
• Knowledgeable of WiFi, LAN networking, 4G LTE, TCP/IP, RF protocols.
• Familiar with Telco, ISP and wireless carriers’ network equipment and operations.
• Understanding of network technologies including xDSL, GPON, Active Ethernet, Wireless LAN, 4G LTE and other networking technologies.
• Hard working and willing to learn new skills and technologies.
• Working experience with telephone carriers or service provider (ILEC, CLEC, IOC and ISP) is required.
• Speaks Mandarin prefer.
• 20% domestic travel may be required.

Work remote temporarily due to COVID-19.