Loan Servicing Officer

GENERAL SUMMARY

This position will act as a resource for syndicated loans and review of new loan products. Will also be responsible for research, performing callback, reviewing, and approving daily transactional entries, problem solving, participating in special projects, and responding to escalated and more complex requests within Commercial Loan Servicing.

• Researches and resolves most complex internal/external customer questions/discrepancies in loan accounting.
• Coordinates syndicated and participated activity, including booking new loans and daily transactions with borrowers, internal partners, and other banks, as assigned.
• Books new loans, modifications, renewals, and extensions.
• Performs callback and reviews new loans, renewals, extensions, and modifications processed by staff, and inputs index values into IBS.
• Provides support for loan coding and other questions for bank and regulatory reporting.
• Reviews Line Sheet and approves Trade Innovations transactions and wire requests pertaining to those requests.
• Balances and approves daily IBS transaction balance sheets for staff.
• Monitors Pass‑thru accounts to ensure timely clearance.
• Monitors designated exception items on tickler/tracking report to ensure timely processing.
• Provides product expertise to all levels of bank personnel.
• Researches and resolves rate and payment adjustments issues.
• Communicates clearly and effectively with all levels of positions.
• Other duties and projects, as assigned.

Experience:

3-5 years of experience in commercial loan servicing or relevant commercial and real estate administration industry.

Education:

Requires a bachelor's degree or equivalent experience.

Skills/Abilities:

• Must be able to manage workflow effectively with frequent interruptions and changing priorities.
• Ability to work in a fast‑paced environment while maintaining a high level of accuracy.
• Strong problem‑solving and organizational skills.
• Strong written and verbal communication skills.
• Bilingual (Mandarin or Cantonese) is a plus.
• Strong analytical and problem‑solving skills.
• Strong loan administration experience with knowledge of letters of credit, borrowing based lending, multi‑phased construction, and multiple collateral properties.
• Thorough knowledge of commercial finance, documentation, accounting, and data systems.
• Ability to work effectively with individuals and groups across the company to manage internal and external customer relationships.
• PC literate, proficiency with MS Office.

$36.06 - $40.63 per hour. Pay determined based on job‑related knowledge, skills, experience, and location. This position may be eligible for a discretionary bonus.

Cathay Bank offers full‑time employees a competitive benefits package which is a significant part of their total compensation. The benefits include coverage for medical, dental, vision, life, long‑term disability insurance, flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

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Cathay Bank is an Equal Opportunity and Affiant Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision‑making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

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