Consumer Loan Servicing Supervisor & Officer

GENERAL SUMMARY

Under the general direction of the VP, Loan Servicing Manager, responsible for managing and directing the daily activities of the consumer loan servicing staff focusing on transaction processing, including loan boarding, payments, advances, Freddie Mac and other transactional functions. Ensure all transactions are processed timely and accurately, and in accordance with established policies and procedures.

The incumbent typically has up to six (6) direct reports.

• Assigns, directs, and supervises the daily tasks and activities of staff, including, but not limited to the accurate and timely tracking of all loan boarding, payment processing, payoff processing, and other transactional functions.
• Responds to clients' Qualified Written Requests and credit bureau disputes.
• Ensures the department requests, including team email inboxes and phone calls, are reviewed and responded to timely.
• Freddie Mac processing, remittance and reporting.
• Reviews completed work performed by staff to confirm accuracy and ensure prompt corrections.
• Ensures compliance with established procedures and policy to pursue a positive audit rating.
• Performs timely reviews and clearing of entries of assigned general ledger reconciliations.
• Researches and resolves more complex internal/external client inquiries or discrepancies.
• Recommends and implements changes to increase efficiency and productivity to reduce errors and maintain data integrity.
• Creates and updates desktop procedures.
• Provides team member training and support.
• Assists with preparation of annual Performance Evaluations and coaching/counseling if needed.
• Participates and/or chairs special projects as assigned.
• Ensures compliance with Bank policies and procedures and government regulations.

• Education:
  
  High school diploma or equivalent with some college business classes preferred.
• Experience:
  
  Minimum of three years of loan servicing and minimum of two years of supervisory experience required. Thorough knowledge of Mortgage, Heloc/consumer loan products and servicing. Thorough understanding of Freddie Mac Investor reporting, knowledge of loan origination systems and interface to servicing system. Knowledge of state and federal banking regulations and procedures with regulatory requirements including but not limited to CFPB, FCRA, HMDA, RESPA, Reg Z, SCRA, TILA, UDAAP, HOPA.
• Skills/Ability:
  Self-motivated with ability to work independently and meet deadlines. PC proficient, advanced skill level with all MS Office products; ability to work in a fast‑paced environment while maintaining a high level of accuracy; strong analytical and organizational skills. Must be able to manage workflow effectively with frequent interruptions and changing priorities. Sound understanding of loan accounting and servicing functions, and general lending policies and procedures.
  
  Experience with IBS Insight loan system a plus.

$80,000 – $110,000 / year. Pay determined based on job‑related knowledge, skills, experience, and location. This position may be eligible for a discretionary bonus.

Cathay Bank offers its full‑time employees a competitive benefits package which is a significant part of their total compensation. It includes coverage for medical insurance, dental insurance, vision insurance, life insurance, long‑term disability insurance, flexible spending accounts (FSAs), health savings account (HSA) with company contributions, voluntary coverages, and 401(k).

Cathay Bank is an Equal Opportunity and affirmative action employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision‑making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

• Poster – English
• Poster – Spanish
• Poster – Chinese Traditional
• Poster – Chinese Simplified

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