Loan Servicing Officer

Loan Servicing Officer

Rosemead, CA, USA

$36.06‑$40.63 per hour (pay determined by knowledge, skills, experience and location). This position may be eligible for a discretionary bonus.

We are looking for a motivated, enthusiastic candidate with a strong work ethic to join our Loan Servicing team. The role will act as a resource for syndicated loans, review of new loan products, and daily transactional entries. Responsibilities include conducting research, performing callbacks, problem‑solving, supporting special projects, and handling escalated requests within Commercial Loan Servicing.

• Researches and resolves complex internal/external customer questions/discrepancies in loan accounting.
• Coordinates syndicated loan activity, including booking new loans and daily transactions with borrowers and internal partners.
• Books new loans, modifications, renewals, and extensions.
• Performs callbacks and reviews new loans, renewals, extensions, and modifications processed by staff, and inputs index values into IBS.
• Provides support for loan coding and other questions for bank and regulatory reporting.
• Reviews Line Sheet and approves Trade Innovations transactions and wire requests.
• Balances and approves daily IBS transaction balance sheets for staff.
• Monitors Pass‑thru accounts for timely clearance.
• Monitors designated exception items on tickler/tracking report for timely processing.
• Provides product expertise to all levels of bank personnel.
• Researches and resolves rate and payment adjustments issues.
• Communicates clearly and effectively at all levels.
• Other duties and projects as assigned.

• 3‑5 years of experience in commercial loan servicing or related real estate administration.
• Bachelor’s degree or equivalent experience.

• Manage workflow effectively with frequent interruptions and changing priorities.
• Work in a fast‑paced environment while maintaining high accuracy.
• Strong problem‑solving, organizational, written, and verbal communication skills.
• Proficiency with MS Office.
• Bilingual (Mandarin or Cantonese) is a plus.
• Strong loan administration experience, including letters of credit, borrowing‑based lending, multi‑phased construction, and multiple collateral properties.
• Comprehensive knowledge of commercial finance, documentation, accounting, and data systems.
• Effective collaboration with internal and external stakeholders.

We offer a comprehensive benefits package: medical, dental, vision, life and disability insurance, flexible spending accounts or health savings accounts, paid time off (vacation, sick, holiday), and an Employee Assistance Program. Our Well‑Being Program rewards healthy habits and provides medical premium discounts. We are committed to career growth, learning, and development, with formal training, leadership programs, and opportunities for internal mobility.

Our culture values respect, mindfulness, transparency, and diversity, and we have been recognized as a U.S. Best‑in‑Class Employer by Gallagher.

Mid‑Senior level

Full‑time

Finance and Sales

Professional Services