Senior Product Manager

Job Description

Pay Range: $57.36/hr - $63.36/hr

• This role reviews software requirements, prepares test scenarios, executes usability testing, and analyzes test results related to database impacts, defects, and usability.
• The role prepares comprehensive reports on testing activities and communicates findings to design and development teams.
• The Product Manager for Research and Client is responsible for transforming ambiguous business needs into clear, validated, and estimate-ready problem definitions.
• This is a hands‑on Client and research role focused on problem framing rather than delivery or people management.

• Minimum of 5 years of experience in Client, UX research, product strategy, or service design.
• Strong skills in blueprinting, journey mapping, and early‑stage prototyping.
• Ability to translate user needs and operational insights into clear business value.
• Strong synthesis, facilitation, and problem‑framing capabilities.

• Bachelor’s degree in a business, technical, or related discipline or an equivalent combination of education, training, and experience.
• Seven to ten years of overall professional experience.
• Experience conducting Client, research, and validation activities.
• Experience preparing structured artifacts to support estimation and investment decisions.

• Convert ambiguous business problems into clearly defined opportunities with customer, business, and regulatory framing.
• Produce Client packets to support IT estimation, capital requests, and strategic prioritization.
• Translate fragmented backlogs into coherent strategic themes.
• Lead customer research including interviews, usability testing, concept validation, and prototype feedback.
• Leverage operational data and analytics to validate root causes.
• Identify regulatory constraints impacting solution design.
• Create service blueprints, journey maps, business rules, and low-Client prototypes.
• Align with domain product managers to understand end‑to‑end journey impacts.
• Define MVP boundaries and ensure estimates are based on validated scope.
• Ensure Client artifacts are aligned before transition to estimation or execution.

• Experience working in large, complex, and regulated enterprise environments.

• Strategic Client and problem‑framing skills.
• Strong collaboration and stakeholder alignment skills.
• Research-driven decision‑making capabilities.
• Ability to operate effectively in ambiguous environments.

• Bachelor’s degree or equivalent professional experience.