Product Delivery Manager - CRM​/CXM

Education

High School Diploma or Equivalent

The Product Manager for Research & Discovery is responsible for turning ambiguous business needs into clear, validated, and estimate-ready problem definitions. This role runs discovery, maps cross-channel journeys, identifies constraints, and produces the "Discovery Packet” required for IT to provide accurate estimates and for leadership to make investment decisions. This is a hands‑on discovery and research role, not a delivery role and not a people‑management role.

Strategic Discovery & Problem Framing:

• Convert vague business problems into fully defined opportunities with customer+, business+, and regulatory framing.
• Produce "shovel‑ready? Discovery Packets to support IT estimation, capital requests, and strategic prioritization.
• Work with the Senior Manager of Product to create ROI models (when needed).
• Translate scattered backlog into strategic themes.

Research & Validation Leadership:

• Lead customer research: interviews, usability tests, concept validation, and prototype creation/feedback.
• Leverage call center data, QM analytics, and operational insights to validate root causes.
• Work with the Senior Manager of Product to identify regulatory constraints affecting the solution space.
• Create product service blueprints, journey maps, business rule definitions, and low‑fidelity prototypes.
• Stakeholder & Scope Management:
  Align with Domain PMs to understand end‑to‑end journey impacts and constraints early.
• Work with Domain PMs to define MVP boundaries and ensure IT estimates are based on a realistic, validated scope.
• Ensure all discovery artifacts are aligned before transitioning work to estimation or execution.

• 5+ years in Discovery, UX Research, Product Strategy, and Service Design
• Strong skills in blueprinting, journey mapping, and early‑stage prototyping
• Ability to translate user needs and operational insights into business value.
• Strong synthesis, facilitation, and problem‑solving capabilities.

• Experience in large, complex, and regulated enterprises (preferred)

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

Major California electric utility delivering power to millions. Committed to reliable, clean energy, we serve a vast region spanning central, coastal, and Southern California. We’re pioneers in sustainable energy solutions, reducing carbon emissions, and improving air quality. Join our diverse team of problem‑solvers and contribute to a greener planet. We power California's future.

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada.

We look forward to helping you land your next great career opportunity!