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Product Manager UX Research
Job in
Rosemead, Los Angeles County, California, 91770, USA
Listed on 2025-12-19
Listing for:
Biz Fusion Inc.
Full Time
position Listed on 2025-12-19
Job specializations:
-
IT/Tech
Product Designer
Job Description & How to Apply Below
Product Manager UX Research
Location:
Rosemead, CA Hybrid
Long term contract
The Product Manager for Research & Discovery is responsible for turning ambiguous business needs into clear, validated, and estimate-ready problem definitions. This role runs discovery, maps cross-channel journeys, identifies constraints, and produces the Discovery Packet required for IT to provide accurate estimates and for leadership to make investment decisions.
This is a hands‑on discovery and research role, not a delivery role and not a people‑management role.
Key Responsibilities:- Strategic Discovery & Problem Framing
- Convert vague business problems into fully defined opportunities with customer business regulatory framing.
- Produce shovel‑ready Discovery Packets to support IT estimation, capital requests, and strategic prioritization.
- Work with the Senior Manager of Product to create ROI models (when needed).
- Translate scattered backlog into strategic themes.
- Research & Validation Leadership
- Lead customer research: interviews, usability tests, concept validation, and prototype creation/feedback.
- Leverage call center data, QM analytics, and operational insights to validate root causes.
- Work with Senior Manager of Product to identify regulatory constraints affecting the solution space.
- Develop product service blueprints, journey maps, business rule definition and low‑fidelity prototypes.
- Stakeholder & Scope Management
- Align with Domain PMs to understand end‑to‑end journey impacts and constraints early.
- Work with Domain PMs to define MVP boundaries and ensure IT estimates are based on realistic, validated scope.
- Ensure all discovery artifacts are aligned before transitioning work to estimation or execution.
- 5 years in Discovery, UX Research, Product Strategy, and Service Design
- Strong skills in blueprinting, journey mapping, and early‑stage prototyping
- Ability to translate user needs and operational insights into business value
- Strong synthesis, facilitation, and problem‑facing capabilities
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