Product Delivery Manager - CRM​/CXM

Product Delivery Manager - CRM/CXM

Alternate Titles: Product Manager - Research & Discovery, Product Discovery Manager, UX Research & Discovery Product Manager, Product Strategy Manager

Location: Rosemead, CA

• Position Type:
  Contract
• Contract Duration: 12 months
• Start:
  As Soon As Possible
• Pay Rate: $52.00 - $62.27 per hour

The Product Delivery Manager for Research & Discovery is responsible for turning ambiguous business needs into clear, validated, and estimate-ready problem definitions. This role leads hands‑on product discovery and research, translating complex inputs into actionable insights that enable accurate IT estimates and informed leadership investment decisions. This position is not a delivery role and does not include people management responsibilities.

Strategic Discovery & Problem Framing

• Convert vague business problems into fully defined opportunities with customer, business, and regulatory framing.
• Produce “shovel‑ready” discovery packets to support IT estimation, capital requests, and strategic prioritization.
• Partner with the Senior Manager of Product to create ROI models when needed.
• Translate scattered backlogs into clear, strategic themes.

Research & Validation Leadership

• Lead customer research activities including interviews, usability testing, concept validation, and prototype feedback.
• Leverage call‑center data, quality‑management analytics, and operational insights to validate root causes.
• Collaborate with the Senior Manager of Product to identify regulatory constraints impacting solution options.
• Create product‑service blueprints, journey maps, business‑rule definitions, and low‑fidelity prototypes.

Stakeholder & Scope Management

• Align with Domain Product Managers to understand end‑to‑end journey impacts and constraints early in the process.
• Partner with Domain Product Managers to define MVP boundaries and ensure IT estimates reflect a realistic, validated scope.
• Ensure all discovery artifacts are aligned prior to transitioning work to estimation or execution.

• 5+ years of experience in discovery, UX research, product strategy, or service design.
• Demonstrated ability to translate user needs and operational insights into measurable business value.

• Experience working within large, complex, and regulated enterprise environments.

• Product discovery and problem framing
• User research and validation techniques
• Journey mapping and service blueprinting

• Early‑stage prototyping
• Cross‑functional stakeholder facilitation
• ROI and business case modeling

• Regulatory constraint analysis
• Backlog synthesis and thematic planning
• MVP definition and scope validation
• Operational and call‑center data analysis

• High School Diploma or equivalent

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund