Applications Support Analyst

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members’ drive and optimism.

Together we can make a difference in the financial future of our communities.

Apply today!

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The Applications Support Analyst position is charged with responding, resolving, and fulfilling internal bank system support issues and requests. This position is charged with administering banking application systems and requires prior experience in application and server administration, knowledge of system interdependencies, and understanding of data sets.

• Independently analyze, troubleshoot, and document user support tickets related to banking applications systems. Ensure that support tickets are managed toward timely resolution and closure.
• Collaborate with other areas within the IT department to fulfill business requests.
• Perform application system maintenance such as installations, upgrades, and patching.
• Resolve and fulfill requests compliant with established Service Level Agreements.
• Regularly review system bulletins to ensure issues are identified, addressed, and communicated to appropriate parties timely.
• Build strong client service relationships across various levels of the organization.
• Ensure systems are secure through implementation of best practices and procedures, in accordance with FFIEC guidelines.
• Integrate software and computer systems by analyzing and developing specifications that address business functions and workflow.
• Maintain application system support documentation on a regular basis.
• Participate and contribute to scheduled Disaster Recovery exercises.
• Take ownership of maintaining recurring System State updates; ensure that documentation kept is accurate and concise.

• Education:
  
  BS Computer Science/Engineering or equivalent work experience required.
• Experience
  • Minimum three years of experience in an applications support position.
  • Experience and knowledge of the financial/banking industry and regulatory requirements (FFIEC) preferred.
  • Experience with PC, Microsoft Office suite, business applications, vendor applications, and vendor management preferred.
  • Experience in disaster recovery/application backup concepts and methods preferred.
• Skills/Ability
  • Ability to respond and reprioritize quickly to unexpected situations and initiate corrective action quickly.
  • Must be detail oriented and possess strong written and verbal communication skills.
  • Proven capability to effectively interface with dynamic development teams.
  • Strong ability to multitask and be proactive.
  • Ability to work independently with minimal instructions.
  • Customer‑centric mindset.

$33.65 - $39.90 / hour
Pay determined based on job‑related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.

Cathay Bank offers its full‑time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes coverage for medical insurance, dental insurance, vision insurance, life insurance, long‑term disability insurance, flexible spending accounts (FSAs), health savings account (HSA) with company contributions, voluntary coverages, and 401(k).

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Cathay Bank is an Equal Opportunity and Aff… (full EEO statement from original text).

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Cathay Bank endeavors to make  accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Mickey Hsu, FVP, Employee Relations Manager, at  or  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.