Sr. Project Manager- ServiceNow Implementations

Sr. Project Manager
- Service Now Implementations #26-263831

Rosemead, CA Onsite

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Job Description

Contract for 1 year minimum with high chance of converting in 2028
Hybrid role out of Rosemead, CA
$70-$75/hr

An established, large-scale organization is seeking a Senior Project Manager to lead enterprise technology initiatives focused on the implementation and enhancement of the Service Now platform. This individual will work closely with business stakeholders, technical teams, vendors, and leadership to deliver complex projects that support business operations, improve workflows, and drive technology adoption.

The ideal candidate has at least five years of experience implementing Service Now projects and can combine a strong understanding of the platform with project, program, or product management expertise. This role requires someone who can manage projects from planning through implementation, coordinate cross-functional teams, oversee budgets and schedules, mitigate risks, and communicate effectively with stakeholders at all levels.

Lead Service Now implementation projects from initiation and planning through execution, deployment, and post-implementation support.

Define project scope, objectives, deliverables, schedules, milestones, and resource requirements.

Develop and maintain project plans, budgets, forecasts, and risk mitigation strategies.

Coordinate cross-functional teams, including business stakeholders, IT, development, operations, and external vendors.

Manage project dependencies, issues, risks, and scope changes while maintaining visibility into project progress.

Partner with technical teams and business leaders to translate business needs into platform requirements and implementation plans.

Oversee testing, user acceptance testing (UAT), release readiness, deployment, and operational handoff.

Communicate project status, risks, decisions, and progress to stakeholders and leadership.

Manage vendor relationships and SaaS integrations to support successful platform delivery.

Identify opportunities to improve business processes, automate workflows, and increase the value of Service Now solutions.

Support change management, user adoption, documentation, and continuous improvement initiatives.

The ideal candidate is an experienced Service Now implementation project, program, or product manager who understands the platform and has successfully coordinated enterprise implementations. They can lead technical and business teams, manage competing priorities, maintain project governance, and deliver solutions that improve workflows and business operations.

Service Now implementations are delivered according to agreed scope, timelines, and budgets.

Project risks, issues, and dependencies are identified and managed effectively.

Business stakeholders and technical teams remain aligned throughout the project lifecycle.

Implemented solutions meet business requirements and support operational objectives.

Platform adoption, workflow efficiency, and integration outcomes meet established project goals.

Experience implementing Service Now Employee Workflows or related employee service solutions.

Experience with Moveworks or similar employee support and automation platforms.

Experience with Service Now Retail Operations or Playbooks.

Experience integrating Service Now with other SaaS applications and enterprise systems.

Experience in retail, hospitality, or other large, multi-location organizations.

Familiarity with Agile, Waterfall, or hybrid project management methodologies.

Experience with project management tools, budgeting, vendor management, and executive reporting.

At least five years of experience implementing Service Now projects.

Working knowledge of the Service Now platform, its capabilities, and implementation processes.

Experience in project, program, or product management within enterprise technology environments.

Experience managing project scope, schedules, budgets, risks, resources, and deliverables.

Ability to coordinate technical teams, business partners, vendors, and senior stakeholders.

Strong communication, organizational, problem-solving, and stakeholder management skills.

Experience managing complex, cross-functional initiatives from planning through delivery.
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