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Lead Customer Service Representative

Job in Rosemount, Dakota County, Minnesota, 55608, USA
Listing for: Air Comfort, Inc
Full Time position
Listed on 2025-12-31
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
Salary/Wage Range or Industry Benchmark: 17 - 18 USD Hourly USD 17.00 18.00 HOUR
Job Description & How to Apply Below

We are seeking a Lead Customer Service Representative to join our team. In this role, you will be the front-line of our company, providing high-quality customer service and leading our sales staff. You will be responsible for maintaining store appearance, introducing additional buying opportunities to customers, and ensuring a positive customer experience. We value forward-thinking and the ability to coach a team on best selling practices.

Knowledge of automotive parts is helpful but not required. If you are enthusiastic, friendly, energetic, and have a genuine desire to provide outstanding service, we would love to hear from you.

Responsibilities
  • Front counter staffing while delivering high level of customer service
  • System entry of customer data, part sale data and warranty information
  • Maintaining store appearance and introducing additional buying opportunities to customers
  • Coaching team on selling practices and customer service
  • Performing opening and closing duties
  • Providing support and leadership to sales staff
Qualifications
  • Basic understanding of sales principles and customer service practices
  • Proficient in verbal and written English language
  • Bilingual is preferred, but not required
  • Solid communication and interpersonal skills
  • Ability to read, write and effectively communicate with customers, peers and management
  • Ability to multi-task, be attentive to customers and remain flexible to the needs of the business
  • Physical demands:
    This position involves constant moving, talking, hearing, reaching, grabbing and standing throughout the day
Compensation
  • This position pays $17.00 - $18.00 an hour with added bonus program earnings
Core Values:
  • Show Up
  • Step Up
  • Get it Done
  • Do the Right Thing
  • Go Home Happy
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