Team Leader, Management

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At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities. We foster a high-performing, connected culture where everyone feels they belong.

We are committed to continuous improvement through our long-term strategy, Block Next, focusing on innovation, client experience, and sustainable growth, aiming to elevate our work, service, and leadership.

As a Team Leader, you will lead a customer-centric team, manage a tax office, and help accelerate seasonal tax business growth. You will serve as a front-line manager, develop associates, deliver excellent client service, and meet growth objectives. We will support your professional development to serve as a knowledgeable resource on tax topics.

Preferred qualifications include:

• Multi-unit management experience in retail, restaurant, banking, or related industries
• 2+ years as a Tax Professional

Responsibilities include:

• Partnering with the District General Manager on growth plans
• Recruiting and interviewing candidates
• Handling escalated client concerns
• Scheduling and conflict resolution
• Leading daily activities and ensuring quality standards
• Training and coaching associates
• Managing schedules and timekeeping
• Preparing tax returns as needed
• Conducting performance reviews

Required skills and experience:

• Customer service or shift leader experience
• People management experience
• Completion of H&R Block Tax Knowledge Assessment or Income Tax Course
• Continuing education and IRS/state requirements compliance
• Proficiency in MS Office
• Ability to work independently and flexibly
• High school diploma or higher

Benefits include:

• Health and wellbeing programs
• Disability and caregiver support
• Discounts and retirement plans
• More details at

H&R Block is an equal opportunity employer that values diversity and inclusion.

Pay range: $15.00 - $65.00/hour, with local minimum wage laws applying. Compensation depends on experience, education, and location. Incentive plans may also be available.

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