Quick Lane Service Advisor | Ford of Rosenberg

Quick Lane of Rosenberg / Ford of Rosenberg
Location: Rosenberg, TX
Position: Full-Time

Quick Lane of Rosenberg / Ford of Rosenberg is seeking a motivated, customer-focused Quick Lane Service Advisor to join our growing service team!

We are looking for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering an exceptional customer experience. As a Quick Lane Service Advisor, you will be the primary point of contact for customers visiting our Quick Lane for routine maintenance and light automotive repairs.

• Greet customers promptly and professionally, creating a welcoming service experience.
• Assist customers with oil changes, tire rotations, brake services, batteries, tires, and other maintenance needs.
• Accurately document customer concerns and create repair orders.
• Review vehicle inspection results and clearly communicate recommended maintenance and repairs.
• Provide accurate service estimates, explain pricing, and obtain customer authorization.
• Maintain communication with technicians to ensure efficient workflow and timely service completion.
• Keep customers informed of vehicle status, recommendations, and expected completion times.
• Review completed services and invoices with customers.
• Build lasting customer relationships through honesty, professionalism, and consistent follow-up.
• Help achieve departmental goals for customer satisfaction, sales, and service efficiency.

• Previous automotive service advisor experience preferred.
• Automotive maintenance and repair knowledge is a plus.
• Strong communication, organizational, and customer service skills.
• Ability to multitask and remain organized in a busy service environment.
• Comfortable using computers and dealership management systems.
• Positive attitude, strong work ethic, and willingness to learn.
• Ability to work collaboratively with technicians, management, and fellow advisors.
• Valid driver's license.

• Competitive compensation based on experience and performance.
• Opportunities for professional development and career advancement.
• Supportive, team-oriented work environment.
• Ongoing training and development.
• Benefits for eligible employees, including health insurance and paid time off.

At Quick Lane of Rosenberg / Ford of Rosenberg, we believe exceptional customer service starts with exceptional people. We are committed to creating a professional, positive environment where employees can grow, succeed, and build rewarding careers in the automotive industry.