Maintenance & Operations Assistant - PT

Part-time position providing services for the operation of the Civic Center facility, programs, rentals and events. Assists clients and staff in the execution of events and facility activities while helping ensure safety, proper facility use, and the integrity of the building and equipment. Responsible for opening and/or closing the facility and supporting operational needs as assigned.

• Weekend Availability
  
  Required:
  
  Must be available to work during potential weekend hours of Friday 5 p.m. – 2 a.m., Saturday 7 a.m. – 2 a.m., and Sunday 7 a.m. – 7 p.m. Actual days and hours worked will be determined by the weekend rental and event schedule.
• Responsible for opening and closing the facility at appropriate times for client events
• Ensures all equipment is in working order upon arrival
  • Sets up equipment for events such as heating-ventilation and air conditioning (HV/AC), lighting, audio visual (A/V), tables and chairs, and any other equipment required for client event
• Provides internal and external customer service
• Answers and prioritizes calls and requests
• Greets customers and provides information and services
• Responds appropriately to questions, concerns or complaints clients may have during an event; notifies on-call supervisor if resolution is not successful or requires assistance
  • Maintains a log of events to note any problems or questions
• Ensures clients are compliant with all facility usage policies during events; notifies on-call supervisor of any major infractions for resolution
• Ensures event checklists are completed and signed by event staff and client and submitted to supervisor
• Ensures appropriate procedures for alcohol events are followed as per policy
  • Ensures the correct number of officers are in attendance per contract
• Maintains restroom supplies; performs occasional janitorial duties as needed during event to ensure cleanliness of facility and safety of clients and event attendees
• Provides set-up and breakdown of Civic Center equipment as required by event and facility schedule
• Performs administrative and customer service functions related to facility use, reservations, rentals, programs, and events, including processing requests, maintaining records, collecting required information and completing related duties as assigned.
• Provide customer service support for walk-in registrations and rental inquiries
• Document discrepancies or incidents and escalates issues to management as appropriate
• Performs other duties as assigned

• Documentary evidence of graduation from an accredited high school or successful completion of the General Educational Development Test (GED)

• Valid Class C Texas Driver's License
  • Reliable transportation and liability insurance