Usher - Fort Bend Epicenter

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Fort Bend is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Rosenberg, TX.
Fort Bend Epicenter is a managed facility by Sports Facilities Management, LLC, a company leading the sports, recreation, wellness, and events facilities industry. The company provides a highly collaborative and supportive culture raising team members to new levels of career growth.

Department: EVENTS
Reports To: EVENTS SUPERVISOR
Status: PART‑TIME (NON-EXEMPT)
Location: Rosenberg, TX

The Usher will safely and courteously escort venue guests to their seats and will assist with the operation of events.

• Greets guests and assists them in finding their seats
• Assists guests with locating exits and amenities such as restrooms and food & beverage locations
• Assists any ADA guests or any other special needs to and from their seats
• Ensures all walkways, aisles and designated seating areas are clean and free of debris
• Calmly assists with disputes involving tickets and seats
• Assists with guest complaints or concerns and reports to management
• Monitors events for unruly behavior and reports to management
• Watches for safety or security issues and reports to management
• Assists and transports guests as needed around the facility during event
• Performs other work‑related duties as assigned by management

• Must be outgoing and able to provide exceptional customer service
• Must be able to adhere to a schedule, arrive on time for events and stay for the duration of events
• Must be able to successfully complete provided on‑the‑job training
• Ability to learn venue layout and operating guidelines
• Must be at least 18 years of age

• Prolonged periods of standing and walking
• Must be able to lift and/or move up to 25 pounds
• Facility has intermittent noise

Job Posted by Applicant Pro