OAG - Child Support | Child Support Officer II-IV

Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General’s (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children’s lives and ensuring that children in Texas receive the support they need and deserve.

Child Support Officers (CSOs) conduct detailed investigations to locate absent parents; assist in establishing paternity; obtaining court orders for financial support and health care coverage for children; enforcing child support orders; responding to customer inquiries; promoting the emotional involvement of both parents in their children’s lives; and collaborating with state agencies and community organizations to serve Texas families. CSOs gain valuable investigative and legal experience and are part of a collegial team dedicated to supporting Texas children and families.

Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands‑on experience; and engaging camaraderie with their colleagues across the state. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State’s law firm, the OAG provides exemplary legal representation in diverse areas of law.

OAG employees enjoy excellent benefits ((Use the "Apply for this Job" box below).) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

Takes the appropriate case action to locate absent parents, establish paternity for children born out‑of‑wedlock, establish or enforce child/medical support obligation, or initiate case closure:

• Conducts detailed in‑office investigations to locate parties, verify employment and determine assets
• Prepares documents relating to legal and administrative actions to establish or enforce child support orders
• Negotiates lump sum payments from noncustodial parents who owe past due child/medical support
• Negotiates out‑of‑court settlements and agreements with parties
• Monitors child support cases and references delinquent cases for the appropriate enforcement action(s)
• Documents all case actions taken using the appropriate agency tools, including but not limited to the Children Are My Priority system (ChAMP), case/court documents
• Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository
• Reviews cases to determine if the cases are eligible for closure
• Attends court to assist legal staff, as needed
• Researches case information on the computer, including in the ChAMP system
• Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states’ IV‑D regulations
• Assesses child support cases to determine the appropriate case action
• Explains Child Support Program policies, procedures, and regulations to customers
• Responds to customer inquiries and complaints
• Assesses the validity of complaints against the IV‑D program with impartiality
• Serves as Notary Public
• Performs related work as assigned
• Maintains relevant knowledge necessary to perform essential job functions
• Attends work regularly in compliance with agreed‑upon work schedule
• Ensures security and confidentiality of sensitive and/or protected information
• Complies with all agency policies and procedures, including those pertaining to ethics and integrity
• Resolves complaints concerning case status
• As team leader, assigns and monitors work of assigned staff
• Supervises office staff in the absence of the office manager and/or supervisor

• Education:
  
  Graduation from high school or equivalent
• Education:
  
  Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year‑for‑year basis: full‑time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV‑A eligibility specialist
• Knowledge of investigative practices and techniques
• Skill in handling multiple tasks,…