Associate Team Leader

Overview

Join to apply for the Associate Team Leader role at H&R Block
.

Location:

Sugar Land, TX. This role supports a single retail office during tax season, with a flexible part-time schedule in late fall and transition to a full-time schedule from January through April.

At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to maintain a high performing, connected culture where everyone belongs. We are focused on innovation, client experience, and sustainable growth through Block Next.

• Support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.
• Begin with a flexible part-time schedule in late fall and transition to a full-time schedule from January through April.
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
• Lead daily activities to ensure all tax office associates are scheduled and work is completed on time, with attention to quality standards, priorities, and overall goals.
• Lead daily huddles and communicate essential information to office associates.
• Serve as point of contact for onsite escalated client service concerns and for on-site escalated client service issues, with escalation to the Multi-Unit Team Leader and District General Manager as necessary.
• Ensure clients are scheduled properly and conflicts are resolved, with escalation as needed.

• Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution.
• Execute and hold all tax office associates accountable to the client service experience, with escalation as necessary.
• Demonstrated ability to work independently with minimal supervision.
• Strong organizational skills and ability to plan and manage day-to-day office operations.
• Customer-centric mindset and strong communication skills.
• Computer proficiency with MS Office.
• Able to work a flexible schedule of 40 hours per week with adaptability based on business needs.
• High school diploma or equivalent or higher.

• Prior experience in customer service or a similar role.
• Ability to work independently with minimal supervision.
• Strong organizational and communication skills.
• Flexible schedule availability around business needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Discounts on everyday items and services.
• Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan (eligibility requirements apply).
• Additional benefits information available from the employer.

H&R Block is committed to building a connected culture where trust, care, and connections enable everyone to bring their authentic self to work and feel they belong. You will be part of an environment recognized on Best Companies lists, surrounded by colleagues who support each other’s growth.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

Sponsored Job

#42783

Location:

Sugar Land, TX;
Salary: $457.00;
Posted: 22 hours ago