Kid Zone Lead

Description

The Kid Zone Lead is a part of our club’s leadership team and is responsible for creating a clean, safe, and enjoyable environment for our little members and Kid Zone team members. With a genuine passion for working with children, our Lead oversees daily operations of the Kid Zone programs, staff scheduling, onboarding, and all program oversight. The Kid Zone Lead serves as a primary point of contact for parents and guardians, ensuring consistent communication and high-quality experiences for our little members and families.

By developing a well-trained, accountable, and supportive team, the Kid Zone Lead directly contributes to positive little member experiences, member trust, and overall member satisfaction.

• Maintain a safe environment through correct implementation of safety policies and procedures
• Observe and monitor the activities of team members and all children in the Kid Zone
• Maintain procedural processes in record keeping systems
• Organize and participate in activities and special events
• Responsible for following and adhering to the In-Shape Clean Approach
• Organize and store toys and materials to ensure order in activity areas
• Support social development, encourage understanding of others and positive self-concepts with all children
• Ensure only authorized personnel enter the Kid Zone area
• Assist in building our community of members through a consistent member experience
• During the season, where applicable, monitor the pool and slide as needed and enforce slide rules at all times
• Attend and participate in required meetings and trainings as needed

• Coach, mentor, and support Kid Zone team members to enhance skills, performance, and accountability
• Ensure team members are engaging children in activities that promote healthy habits
• Serve as an ambassador for the KZ team, effectively communicating team feedback, concerns, and opportunities to the General Manager and Assistant General Manager (AGM)
• Support the General Manager with scheduling and proactively addressing coverage needs resulting from absences or operational demands
• Assist in identifying positive performance trends and opportunities for improvement to enhance Kid Zone efficiency and service quality

• Ensure all policies and procedures of the Kid Zone are followed by staff, children, and parents/members
• Resolve concerns/problems ensuring our members’ needs are met and company guidelines are followed
• Partner with the General Manager and AGM to maintain appropriate inventory levels of cleaning supplies and operational materials
• Perform additional duties and responsibilities as assigned to support overall club operations

Revised 12.29.2025

• Pre-school or day care experience desired
• Flexible/positive attitude in meeting and exceeding our members’ expectations
• Patience and creative energy to work with children as well as a high tolerance for childhood behaviors
• Physical stamina to care for groups of energetic, young children
• Excellent communication and interpersonal skills; works well under pressure, time constraints and displays positive behavior in all member interactions with both kids and parents
• Ability to lead, coach and mentor team members in a child watch or youth-program setting
• Willing and able to work a flexible shift: evenings, weekends, and holidays
• Bilingual skills are a plus
• Current CPR or ability to pass CPR certification within 30 days of hire
• Must be Trustline registered;
  In-Shape will facilitate this upon acceptance of offer of employment
• First Aid Training (required only at clubs with pool slides)

• Free health club membership
• Casual work environment
• Discount on all retail items
• Opportunity for growth; professional development
• 401(K) savings plan

While performing the duties of this job, the team member is frequently required to walk, stand, and move throughout club facilities and outdoor areas for up to 8 hours per day, and may also sit for extended periods for planning and administrative work. Team members may be exposed to cleaning…