Customer Service Representative

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This range is provided by Express Employment Professionals - Northwest Sacramento. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$22.00/hr - $25.00/hr

Direct message the job poster from Express Employment Professionals - Northwest Sacramento

Location: Rocklin, California

Express Employment Professionals is seeking an experienced Inside Sales Representative for a reputable company in Rocklin, California. This role requires a minimum of two years of customer service experience and at least five years of technical knowledge in pumps, filtration, or similar industries. The ideal candidate will provide exceptional customer service and support to end users, distributors, and resellers, serving as the primary point of contact.

Responsibilities include generating detailed quotes, answering technical inquiries, and processing orders and inquiries. This position demands strong attention to detail, mechanical aptitude, and a commitment to continuous learning about our products and services.

Pay: $22.00 - $25.00 per hour

Hours: Monday – Friday, 7:00 AM to 4:00 PM (occasional overtime required)

Responsibilities:

• Customer Support:
  Respond accurately and promptly to customer inquiries via various communication channels.
• Issue Resolution:
  Collaborate with suppliers to provide quick resolutions to customer and dealer concerns and complaints.
• Technical Expertise:
  Act as the technical expert for our diverse product range, with training provided on specific products.
• Order Fulfillment:
  Coordinate with vendors and shippers to ensure timely delivery of orders.
• Outbound Communication:
  Make outbound calls to targeted customers, focusing on building and maintaining customer relationships.
• Order Processing:
  Accurately process and review orders and requests.
• Order Acknowledgment:
  Provide system-generated acknowledgments for all released orders.
• Professional Conduct:
  Incorporate company values into daily activities, treat all departments, personnel, and customers with courtesy, integrity, respect, and professionalism.
• Safety Compliance:
  Adhere to all safety policies and procedures.

Requirements:

• Technical
  
  Skills:
  
  Proficient in Office 365, typing, and email communication.
• Communication
  
  Skills:
  
  Strong phone skills are essential.