POSP: Customer Service Representative - West

POSP:
Customer Service Representative - West

Job Category: Customer Service

Requisition Number: POSPC
004456

Posted: November 24, 2025

Job Type: Full-Time

Roseville, CA (Office on Tuesdays, Wednesdays, and Thursdays)

We’re looking for a highly motivated and resourceful Customer Service Representative who is dedicated to providing world-class support and exceeding customer expectations. Your mission is to work with customers to find solutions and continually improve customer experience. As a Customer Service Representative you will be a loyal advocate for our customers, a creative problem-solver, and a collaborative team member. The ideal candidate is energized by working with people, and calm and collected with clients.

You will also have the opportunity to undertake a variety of interesting and challenging projects within a forward-thinking environment. This is a high growth, tech company so get ready to go fast!

• Effectively solve customer inquiries via phone, email, and live chat using a CRM tool
• Set a high bar for Support when owning customer interactions
• Identify, document and follow up with operations, accounting, and other departments to resolve issues
• Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
• Recognize errors and create how-to content for our content management system utilized by support and internal departments
• Collaborate with members of other teams to root out answers and be a resource to teammates

• This position is on-site at our Roseville office on Tuesdays, Wednesdays, and Thursdays
• MUST BE A U.S. CITIZEN OR PERMANENT RESIDENT
• 4 year degree preferred or degree in progress
• Genuine curiosity about people and business, while possessing the ability to inspire passion in others
• Experience in direct customer or client-facing roles
• Interest in implementing feedback and dedicated to the improvement of your skills and work
• Strong organizational, analytical, written and verbal communication skills
• The ability to quickly adapt to new situations and think on your feet
• A desire to help people and improve the customer experience

Compensation Range: $37,000-$47,000

Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, Scan Source grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO.

Scan Source also celebrates 10 paid company holidays.

POS Portal/ Scan Source, Inc. is an Equal Opportunity Employer.

EOE/M/F.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.