Dental Patient Relations Coordinator

We are seeking a Dental Patient Relations Coordinator to join our team. In this role, you will help patients move forward with recommended dental treatment by providing proactive follow-up, coordinating care, and serving as a trusted resource throughout their treatment journey. Working closely with doctors and clinical teams, you'll answer basic treatment questions, assist with scheduling, coordinate medical clearances, and help remove barriers that may prevent patients from receiving timely care - all while delivering an exceptional patient experience.

We are a fast-paced, multi-location, multi-doctor practice with a friendly, welcoming team dedicated to providing excellent patient care. Our collaborative environment encourages teamwork, communication, and a supportive culture where everyone works together to help the practice thrive.

Full Time Monday-Friday 7:45am-4:15pm

• Review reports of patients with diagnosed but unscheduled treatment.
• Contact patients by telephone, email, text or other approved methods of communication.
• Make appropriate changes in practice management software in patient’s chart and on schedule.
• Follow up with patients that have not cancelled or failed to schedule appointments.
• Contact patients or referring dentists when waiting on medical clearances for treatment.
• Maintain a professional, compassionate, healthcare centered approach during all interactions.
• Schedule existing patient appointments.
• Coordinate treatment appointments across multiple different locations.
• Maintain waitlists and call back lists.
• Coordinate with front office teams for continuity of patient care.
• Appropriately document all patient interactions in practice management software program.
• Understand and discuss approved payment options and insurance participation.
• Build trust and rapport with patients through professional communication.
• Demonstrate genuine concern for patient health and wellbeing.
• Support practice initiatives designed to improve patient care and treatment acceptance.
• Collaborate effectively with doctors, clinical teams and administrators.
• Contribute to a positive team culture.
• Please note that additional responsibilities may be assigned.

• High school diploma or equivalent
• Customer service, healthcare, scheduling or patient-facing experience
• Dental office experience (preferred)
• Call center or patient outreach experience

• Competitive Compensation
• Comprehensive Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off & Paid Holidays
• Flexible Spending & Health Savings Accounts
• Life & Disability Insurance
• Employee Assistance & Wellness Programs
• Additional Voluntary Benefits
• And More!

Specialized Dental Partners is a doctor-led network of 275+ specialty dental practices and 450+ doctors across multiple states. We offer the scale, resources, and professional connections that help specialists and teammates thrive, while maintaining the supportive culture and local relationships that define our organization.

Our purpose, We Care More, shapes how we support our doctors, teammates, and patients every day. We care more about patient outcomes, doctor success, teammate growth, meaningful relationships, and the communities we serve. By combining clinical excellence with a people-first culture, we create an environment where specialists can build rewarding careers while making a lasting impact.

At Specialized Dental Partners, you'll find more than a job. You'll find a community committed to helping you succeed. From mentorship and career development to clinical collaboration and leadership opportunities, we are committed to helping…