Program Assistant

Program Assistant

REGULAR FULL TIME

ROSEVILLE, CA | $24/hr

The Program Assistant will provide clerical assistance to multiple leaders with varying responsibilities and deadlines. Responsible for performing a high level of support with strict adherence to confidentiality for all management members as well as other members of the team.

• Greets visitors on-site and provides program information as requested.
• Participates in the student registration process.
• Types a variety of documents including memos, letters, reports, and other materials.
• Handles incoming calls, including routing to the appropriate individual.
• Maintains student files as assigned, including immunization records and progress evaluations.
• Prints/copies documents as needed.
• Compiles and print reports as directed or as needed for tracking or reporting purposes.
• Files correspondence as appropriate: electronic or hard copy.
• Maintains accurate records and files on courses, students, and programs.
• Sorts incoming mail.
• Attends meetings as requested. Composes a draft of minutes as requested.
• Assists staff with schedules and coordination of instructors for the various courses and programs offered by NCTI.
• Assists faculty with clinical and field tracking as requested.
• Maintains database information on Program graduates to include contact information and employment.
• Assists the Program Director with the distribution and return tracking for the post-graduation surveys.
• Assists with equipment organization and maintenance.
• Participates in the maintenance of the facility appearance.
• Consistently completes assignments with a high degree of accuracy and meet deadlines.
• Establishes and maintains positive working relationships within the organization based on experience and feedback obtained during the year.
• Utilizes tact and appropriate problem-solving process when dealing with issues identified.
• Relays concerns and initiates problem solving in a timely manner.
• Interact positively with staff members, agency personnel, and students.
• Serves as an ambassador for all programs.
• Uses discretion and maintains confidentiality regarding patient and agency personnel information.
• Executes job duties to achieve optimal productivity and efficiency.
• Demonstrates an appreciation of cost factors in the routine performance of duties; maximizes cost efficiency; implements resource management strategies.
• Participates in the maintenance of Program office supplies.
• Responds and adapts to changing expectations and reprioritizes as necessary to expedite Program needs.
• Assumes responsibility for effectively addressing issues and solving problems.
• Demonstrates good judgment in handling situations not covered by written or verbal instructions.
• Cooperates with intradepartmental problem identification and solutions.
• Perform other duties as assigned.

• 2 Year’s minimum experience as an Assistant

• High School diploma or GED
• Some College coursework in related field preferred

• Ability to communicate clearly and concisely, both verbally and in writing.
• Ability to work with other employees, supervisors, and external parties.
• Ability to maintain confidentiality of privileged information gained as result of job functions.
• Ability to work independently and under pressure.
• Demonstrates accuracy and proficiency in use of computer and software programs used by the Program.
• Ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.

• State EMT or Paramedic license

• Working Conditions:
  
  • Occasionally:
  Extended day.
  • Constantly:
  Works alone, with and around others, face-to-face and verbal contact, inside, confined areas.
• Physical Demands:
  • Occasionally:
  Reading, kneeling, stooping.
  • Frequently:
  Walking inside, lifting no more than 10 pounds, bending, leaning, seeing, typing 35 wpm.
  • Constantly:
  Hearing/listening, clear speech, sitting.
• Mental Requirements:
  • Occasionally:
  High math skills, complex reading.
  • Frequently:
  Complex writing, analyzing, decision making.
  • Constantly:
  Simple reading and writing,…