IT Specialist

Minnesota Epilepsy Group is the largest and most comprehensive adult and pediatric epilepsy program in the Midwest. As a regional referral facility, we are the recognized leader in treating epilepsy and other seizure-related conditions in infants to the elderly. We are a national, state-of-the-art, Level 4 epilepsy center committed to enhancing each patient’s quality of life and maximizing seizure control.

• Setup, install and configure hardware including workstations, printers, scanners, and other related network equipment
• Setup, install and configure software on workstations and other network components
• Monitor Service Desk for IT issues and address the issues in a timely fashion
• Troubleshoot and solve problems employees are experiencing with personal computers, mobile computers, smartphones, LAN/WAN connections, video cameras, card readers and software functions at various locations
• Ensure systems are updated with the latest security updates on operating systems and applications
• Manage user accounts on LAN/Cloud
• Enforce security measures provided within the IT Policy
• Assist the IT Team in the supporting and maintaining the VoIP and voicemail system
• Assist keeping the network software and hardware inventory
• Assist in maintaining software and hardware licensing information
• Assist in coordination of vendor activities
• On-Call Rotation Responsibilities
  • Being available outside of regular working hours to address critical issues
  • Responding to alerts and escalations promptly
  • Performing necessary troubleshooting and temporary fixes until the issue can be fully resolved during regular business hours
• Communicate effectively with all levels of personnel
• Performs other duties as assigned

• Associate’s or Bachelor’s Degree in computer science or similar field preferred
• Four (4) years of experience in the computer technology field
• An understanding of networking principles (TCP/IP, DNS, DHCP, LAN, and WAN).
• Valid driver’s license
• Experience with a wide variety of computer software packages and hardware platforms
• Experience in setting up and installing personal computers
• Ability to communicate effectively in written and oral form
• Ability to perform all essential position functions under the working conditions as described

• Experience supporting Microsoft Windows 10/11 operating systems
• Experience in Microsoft Office 365 and its various applications is desired
• Experience with Voice-over-IP is a plus
• Experience with Help Desk software
• Network + and/or A+ technical training is desired

Starting Salary $23.00

Minnesota Epilepsy Group PA is an Equal opportunity employer.