System Administrator

Overview

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

• Resolve technical issues with little or no assistance, including:
• Workstation operating system issues of any kind
• Printer issues of any kind
• Standard business application (Office, etc.) issues of any kind
• Line-of-business application issues for common applications (SAGE ERP, Quick Books), and for more niche applications with vendor assistance
• Server issues of any kind
• Basic and intermediate networking issues
• Escalation point for technicians
• Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations

• Willing to work full-time on-site, either at the company office or client locations as required
• Experience with Windows and Mac OS troubleshooting
• Experience with Server 2016 through 2025
• Experience with VMWare and Hyper-V Virtualization
• Experience supporting M365 and Azure
• Minimum of three years experience in IT Support or a similar role
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications
• Experience with Managed Service Providers (MSPs) is highly desirable
• Active Server Certifications are preferred
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits

• Utilization:
  The percentage of time that you are on the clock and billing time to client tickets
• CSAT:
  Scores filled out by clients using the rating system in tickets
• Quality Score:
  Assessments performed by the training and quality team
• First-touch closed:
  Each ticket that is completed with only one time entry contributes to this number

• Base pay range: $30.35/hr - $36.25/hr
• Pay rate ranges from $30.35/hour up to $36.25/hour and may vary by experience and location

• Medical Insurance Plan
• Dental & Vision
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)
• Supplemental Health Plans (Employee-paid)