Mobile Expert, Store-in-Store | Retail Sales

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

This role supports retail operations by engaging customers and representing the brand within partner store locations to drive sales and service excellence. It involves actively interacting with customers, identifying their needs, and recommending appropriate wireless solutions and services. The role requires leveraging digital tools and solution-based selling techniques to enhance customer understanding and satisfaction. Success is measured by meeting sales targets, delivering quality customer experiences, and maintaining high standards of service.

The work directly influences customer loyalty and contributes to the overall performance of retail partner locations and the broader organization.

• Engage proactively with diverse customers in a high-traffic retail environment to drive sales and promote wireless solutions
• Utilize digital self-service tools and solution-based selling to demonstrate product value and onboard customers effectively
• Complete ongoing training and maintain readiness by updating knowledge of products, processes, and systems
• Build rapport and trust with customers through personalized interactions and follow‑up activities to enhance loyalty
• Collaborate with nearby store leadership and teams to support customer account setup, device support, and servicing
• Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets
• Also responsible for other duties/projects as assigned by business management as needed

• High School Diploma/GED (Required)
• 30 days T‑Mobile Mobile Associate experience (Preferred)
• 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)

• Customer Satisfaction – Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required)
• Team Building – Desire to be a part of the game‑changing T‑Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
• Retail Sales – Competitive drive and confidence to succeed in a fast‑paced sales environment. (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

No

DOT Regulated Position:
No
Safety Sensitive Position:
No

Hourly Base Pay: $19.00 Annualized Incentive Target: $18,000

At T‑Mobile, our benefits exemplify the spirit of One Team, Together! Full and part‑time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays – which total about 4 weeks for new full‑time employees and about 2.5 weeks for new part‑time employees annually – paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance and voluntary long‑term care insurance.

We don't stop there – eligible employees can also receive mobile service and home internet discounts, pet insurance and access to commuter and transit programs. To learn about T‑Mobile’s amazing benefits,

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment…