Move Coordinator

Move Coordinator

Berger Transfer & Storage, Inc is growing and that means new career opportunities! Join us and be part of an iconic family of companies with a great culture, unmatched co‑worker camaraderie and plenty of development opportunities. At Berger, our top priority is having employees who can live up to the demanding expectations of our customers and markets. We believe our employees, who bring their hard work and dedication each and every day, are the source of our strength and success.

Our ideal candidate will have an immediate connection to Berger’s Mission Statement of helping every customer to have a positive, memorable experience, as well as embodying our vision and values. Candidates who connect through positive and respectful interaction, and strive to be open, honest and fair will be at the top of our list. We are seeking a Move Coordinator to join our team in Roseville, MN.

This individual provides service support to our corporate account customers relocating for their company, works closely with the transferring customer to schedule and organize all aspects of their move, and interacts with various service areas within the Berger organization including Operations, Claims, Billing and vendor network.

• Act as the Transferee’s main point of contact for coordination and movement of household goods;
• Communicate with customers to coordinate move and ensure the highest level of customer service and satisfaction;
• Oversee all assigned corporate moves from point of shipment acceptance to delivery, including monitoring and tracking coordination of all corporate moves with suppliers;
• Receive survey results and verify all quoted services are in accordance with account policies;
• Provide estimates to our accounts based upon survey of goods to be moved;
• Work directly with agency network on the scheduling of all moving services, critical needs and problem resolution, including working with third‑party service providers to ensure timely communication of transferee requested order fulfillment and change management;
• Identify policy expectations and work with the account for authorizations and other move details;
• Assist with providing proper paperwork to ensure timely billing to client.

• High School Diploma or Equivalent (required);
• Minimum of 1 year customer service experience preferred;
• Strong Customer Service and Interpersonal skills;
• Excellent written and verbal communication skills;
• Strong organizational skills, including maintaining an organized workspace and the ability to complete tasks according to schedule;
• Tenacious attention to detail;
• Ability to handle heavy phone work;
• Must be able to demonstrate previous successful experience with Microsoft Suite (Word, Excel and Outlook);
• Knowledge and ability to use typical office equipment (PC, calculator, fax machine, etc.);
• Basic math skills including addition, subtraction, multiplication, division, percentages and fractions.

• Competitive pay;
• Medical, Dental & Vision benefits;
• 401(k);
• Paid time off (begin accruing your very first day of employment);
• Employee discounts with Verizon, Skechers and more.

$21 per hour

Berger Transfer & Storage, Inc is an affirmative action/equal opportunity employer that welcomes diversity in the workplace. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status or status with regard to public assistance.

Entry level

Full‑time