Service Concierge

Andersen Corporation Summary

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

Renewal by Andersen has an opportunity for a Service Concierge to join our Greater Twin Cities team in Roseville! The role will focus on providing high-level customer service for delivery partners and customers.

• Performs data entry and administrative tasks related to service work at Renewal by Andersen retail locations
• Answers phone calls, determines nature of business, and directs individuals to appropriate resource
• Sorts, alphabetizes and files correspondence, forms, records, reports and other materials according to filing systems
• Searches records and files for specific data
• Performs routine typing or word processing of materials, including lists, envelopes and form letters
• Maintains stock levels of supplies & brochures
• Works with escalated customers to reach resolution, to include compensation.
• Serve as a department project team leader and may perform routine special orders/requests
• Maintains a general knowledge of RbA products/services, customers and delivery partners, technical and business tools, and department functions/KPIs

• High school diploma or equivalent
• Minimum of 2-year customer service experience
• Basic word processing and spreadsheet skills
• Ability to develop and establish good interpersonal relationships
• Demonstrates ability to work and contribute in a team environment
• Good phone etiquette and verbal/writing skills
• Customer orientation
• Flexibility & positive outlook
• Listening skills
• Detail orientation

$24.45 - $35.45

• 401(k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, Dental and Vision Coverage
• Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Career Growth Planning & Nationwide Career Opportunities
• PROFIT SHARING:
  In 2025 Andersen has set a profit-sharing target of $3,500 per eligible employee, prorated as appropriate Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

Entry level

Full-time

Project Management and Customer Service

Building Materials