IT Support Analyst

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Job Number: 25-05487

Position: IT Support Analyst – Roseville, MN

Under the supervision of IT Infra & Security Manager, the IT Support Analyst delivers prompt and effective technical assistance and training to end users across multiple technology platforms. This role supports computers, software applications, printing systems, Office 365 products, IP phones, mobile devices, and video conferencing equipment. The Technician identifies, researches, and resolves diverse technical issues, responding to service requests made via phone, in-person, or through IT ticketing systems.

• Set up, maintain, and troubleshoot PCs, laptops, printers, mobile devices, and related IT infrastructure.
• Install, maintain, monitor, and troubleshoot LAN and WAN components to ensure reliable network operations.
• Assist with the maintenance and support of Windows servers.
• Provide maintenance and support for the IP phone system and video conferencing equipment.
• Deliver end-user instruction on computer hardware, network usage, standard operating procedures, software applications, telecommunications, and video conferencing tools.
• Respond efficiently to help desk requests via phone, in-person, and IT ticketing system, facilitating timely resolution of user issues.
• Create, manage, and maintain user accounts for network, email, and phone systems, ensuring appropriate access and security.
• Set up, configure, and troubleshoot mobile devices (e.g., iPhones, iPads) for end users.
• Act as the lead in triaging support tickets to prioritize and resolve issues effectively.
• Coordinate hardware and software repairs with external vendors as necessary.
• Execute special projects as assigned by management.

• Equipment used: PC's, desktop tools, network software, Microsoft Office, and general office equipment.
• Minimum Vocational, Technical or Associate's Degree; A+ / Microsoft Certification desired.

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

Homer Ballega


Homer Ballega | Linked In

ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.