Network Operating Center Technician; Hybrid in MN

NOC Technician I $ 27.39/hr. – $ 30.82/hr arvig:
Committed to Service, Dedicated to You Join one of the nation’s largest independent broadband service providers! At Arvig, we deliver leading-edge broadband and telecommunications solutions
-including high-speed internet, TV, phone, and security- to residential and business customers across Minnesota and beyond.

Our success is driven by a team of nearly 900 talented employees who embody our core values: ownership, engagement, efficiency, and knowledge. We believe our people are the driving force behind everything we achieve, and we foster a culture built on courage, humility, open‑mindness, integrity, respect, and safety.

At Arvig, our goal is clear: to provide exceptional service and reliable solutions, backed by the latest technology, in an environment where employees can thrive in growth and opportunity.

Discover the Arvig Advantage – a workplace where you can bring your whole self, feel a true sense of belonging, and see your skills, ideas, and ambitions make a meaningful difference

As a NOC Technician I, you’ll monitor and maintain our network to ensure optimal performance and uptime. You’ll troubleshoot issues, configure devices, assist customers and staff with network‑related problems, and coordinate with vendors as needed. Your role involves providing frontline support, documenting fixes, and escalating incidents accordingly.

• Commitment to Safety: A strong dedication to maintaining a safe environment—both physically and mentally—for yourself, your colleagues, and customers.
• A minimum of 2 years of experience with basic WAN networking technologies.
• Experience with or solid knowledge of Cisco networking devices, LAN, WAN, PS (EF routing), Windows OS (all), TCP/IP/DNS/VPN/antivirus, e‑mail and internet applications, remote access and familiarity with various computer hardware.
• Ability to work some nights and weekends.
• Ability to take charge in an outage situation.
• Demonstrated critical thinking abilities.
• Strong troubleshooting, communication, and customer service skills.

• Associate’s degree in Networking Administration or equivalent.
• CCNA, Network+, CCNTE or equivalent education.
• Scripting knowledge (Shell, PERL, PHP).
• Experience with or solid knowledge of IS‑IS, MPLS, and monitoring tools such as Solar Winds, Cacti, Splunk.
• In‑depth knowledge of Layer 2 technologies.
• Calm under pressure and proactive in learning new tech.

Our shifts consist of four 10‑hour days, typically Sunday‑Wednesday or Wednesday‑Saturday, holidays included. Shifts start at different times of the day based on business needs: between 7:00‑10:00 am, 12:00‑2:00 pm, or 9:00‑11:00 pm. Techs rotate through the shifts every six months and receive a generous shift differential for overnight hours.

Remote:
Open to residents of Minnesota or North Dakota.

• Competitive Pay;
  Start with a strong, competitive wage that reflects market standards.
• Comprehensive Insurance Coverage:
  Health, dental, vision, and life insurance plans.
• Financial Security: 401(k) program and Employee Stock Ownership Plan (ESOP).
• Work‑Life Balance:
  Paid time off, holidays, and educational reimbursement opportunities.
• Clear Career Pathways:
  Visible career paths across the company.
• Exclusive Perks:
  Company service discounts and free internet at your primary residence.

At Arvig, we’re dedicated to creating an environment where you can grow, feel valued, and build a future you’re proud of. Join us and enjoy benefits designed with you in mind!

Please note:

Arvig is unlikely to offer H‑1B sponsorship due to limited H‑1B visa availability.

EOE/Disabilities/Vets Drug test Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Network Operations Center (SS)