IT Field Support Technician_Roseville

Join to apply for the IT Field Support role at Gr8ttek

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. The Field Specialist will perform a variety of hardware‑focused break‑fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities and may be required to exercise moderately complex analytical skills and make decisions based on department and company guidelines.

Dell/Lenovo certification training.

• Communicating clearly in written and verbal form
• Providing customer break fix support for designated equipment
• Accepting and delivering all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues
• Possess excellent customer service skills

$40 per call / $5 per call per diem

Dell/Lenovo certification training.

• Typically requires technical school certification or equivalent and 1–2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and/or move various computer equipment up to 50 lbs
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance
• Must own a basic repair tool kit

Additional requirements may exist if offer of employment is extended.