Technical Support Engineer

Join Cohesity as a Technical Support Engineer and help secure and manage data through AI‑powered solutions.

Cohesity is a leader in AI‑powered data security and management. With an extensive partner ecosystem, we protect organizations against cybersecurity threats with immutable backups, AI threat detection, and rapid recovery.

The role is based in our local support centers in Heathrow, FL, Roseville, MN, or Santa Clara, CA. The position is part of the Technical Support team and involves working with customers, engineering, and account management to deliver high‑quality support.

• Provide timely resolution of technical issues for Cohesity customers.
• Investigate and troubleshoot technical issues using available tools.
• Record customer interactions, including investigation steps and resolution.
• Collaborate closely with engineering and account management teams.
• Use sound judgment to select methods and techniques for solutions.
• Ensure the best possible customer experience.
• Manage workload to resolve all customer issues promptly.
• Assist in developing comprehensive self‑service solutions for future incidents.
• Develop knowledge base articles.

• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
• Demonstrated ability to leverage AI tools for productivity and decision support.
• Strong troubleshooting and problem‑solving skills.
• Knowledge of Windows, macOS, and Linux operating systems.
• Understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches.
• Basic scripting and automation experience (Power Shell, Bash, or Python) is a plus.

Qualified candidates will receive base salary ranging from $60,560 to $75,700 per year, with potential for bonus, commission, and equity. You will also enjoy our comprehensive benefits framework: health and wellness benefits, vacation, paid holidays, 401(k) retirement plan, life and disability insurance, and other company perks.

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

If you need reasonable accommodation in the application process, please contact 1‑855‑9

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