IT Help Desk Technician

McGough is a respected partner that brings six generations of experience to high profile, unique and complex construction projects. We take great pride in our people and their extraordinary expertise in planning, development, construction and facility management. McGough employee tenure reflects the commitment and pride we share in our work. Ask anyone who knows us - the caliber of our people sets us apart.

HELP DESK TECHNICIAN The Helpdesk Technician is the face of the Information Technology department to the McGough employees. This person will play a crucial role in providing seamless technical and operational support from our Information Services team to our End Users in a timely manner. The Help Desk Technician will be able to collaborate with both internal and external partners to analyze and diagnose intendents to identify root causes and implement solutions.

The Help Desk Technician will work with the software SMEs to help bridge the gap between information Systems and the end user; so that both groups understand how the application works. The Help Desk Technician will have strong skills in creating and maintaining detailed support and training documentation.

Qualifications:

Required:

An Associates degree or 3 years of experience in the field of Information Technology.

Strong customer service skills.

Strong problem-solving, analytical skills.

Preferred:

A Bachelor's Degree in Information Systems, or equivalent experience.

Knowledge of construction industry

Skills:

Excellent communication skills and ability to translate complex ideas into simple language for non-technicians.

Ability to work both independently and in a team environment

Ability to organize, prioritize and respond to multiple projects and deadlines.

Ability to work with interruptions as problems arise needing immediate attention.

Ability to build strong working relationships, influence, and constructively engage others at all levels of the organization.

Strong understanding of technical concepts and requirements.

Strong verbal and written communication skills

Demonstrated ability to problem solve

Ability to work with confidential data and maintain privacy

Ability to professionally voice concerns and effectively deal with conflict

Positive, can-do attitude and continuous learner

Advanced Microsoft Office Suite skills

Ability to analyze complex data, identify patterns and assess risk exposure

Effective communication skills to interact with various internal and external stakeholders

Ability to identify issues, evaluate options and develop practical solutions to mitigate risks

Office and Travel:

Primarily works in corporate office out of Roseville, no travel

This role is required to work in the officeno on-call responsibilities

Job Responsibilities:

Provide system-related technical support and problem resolution by reviewing issues and providing relevant solutions.

Ability to prioritize support requests based on a service level agreement with the business users

Coordinate support activities, including ticket management, issue tracking, and escalation processes

Maintain accurate and up-to-date documentation related to support procedures and training materials

Collaborate with support teams, trainers, and subject matter experts to enhance support services and content

Ensure security best practices

Other Duties:

Receive technology shipments in the Roseville office

Assist with setup and take down of technology in the Roseville office

Other duties as assigned.

Physical Requirements:

The physical requirements listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee…