IT Support Engineer

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Full Time Roseville, MN, US

Salary Range: $28.85 To $33.65 Hourly

Location: Roseville, MN | Onsite & Local Client Travel
Employment Type: Full-Time | Hourly, Non-Exempt
Compensation:$28.85-$33.65 per hour ($60,000-$70,000 annually based on a 40-hour workweek)

Are you an experienced IT professional who enjoys hands-on troubleshooting, solving problems, and working directly with clients? Do you thrive in an environment where no two days are the same?

Itechra is looking for an IT Support Engineer to join our growing team in Roseville, Minnesota!

In this role, you'll provide onsite and remote technical support to businesses throughout the Twin Cities metro and southern Minnesota, including complex manufacturing environments. You'll help clients stay productive by troubleshooting technical issues, deploying new equipment, and delivering an exceptional support experience.

When you're not onsite with clients, you'll be an active member of our Support Desk team, helping resolve incoming service requests.

• Provide onsite technical support, troubleshooting hardware, software, connectivity, and end-user technology issues.
• Configure, install, and deploy desktops, laptops, printers, and related equipment, including new-user setups and technology refreshes.
• Diagnose and resolve Tier 1 and Tier 2 technical issues, escalating complex challenges to senior engineers when appropriate.
• Support Windows, macOS, Microsoft 365, Outlook, Exchange Online, and common business applications.
• Troubleshoot network connectivity, Wi-Fi, VPN, DNS, DHCP, and basic infrastructure issues.
• Manage user accounts and permissions through Active Directory and Microsoft Entra .
• Build positive client relationships through professional communication, responsiveness, and follow-through.
• Actively participate in our Support Desk's First In, First Out (FIFO) ticket workflow when not assigned to onsite client visits or deployments.
• Provide remote technical assistance through phone, email, and remote support tools.
• Collaborate with the Support Desk, senior engineers, and other technical teams to resolve issues and maintain service levels.
• Maintain accurate service tickets, time entries, and technical documentation using Connect Wise Manage and IT Glue.
• Follow established security practices, client-specific requirements, and escalation procedures.
• Participate in a scheduled on-call rotation.

• 2+ years of professional IT support, desktop support, or related technical experience.
• Associate degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience.
• Experience troubleshooting Windows, macOS, Microsoft 365, and common business applications.
• Experience with Active Directory, Microsoft Entra , and user account administration.
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN.
• Strong communication, customer service, problem-solving, and organizational skills.
• Ability to work independently at client locations and manage competing priorities.
• Valid driver's license and reliable transportation for travel to client sites.
• Ability to work onsite in Roseville and travel regularly throughout the Twin Cities metro and southern Minnesota.
• Successful completion of a background check in accordance with applicable laws and company policies as a condition of employment.

• Experience working for a Managed Service Provider (MSP).
• Experience supporting manufacturing or other complex business environments.
• Familiarity…