Director of Air Operations - Secondment

Location:

National (Travel required across UK operational sites)

Reporting To:
Managing Director
- Air & Fire

Salary:
Depending on Experince

Reporting directly to the Managing Director
- Air & Fire, you will hold end-to-end operational, commercial, and technical accountability for the Air operating unit.

You will manage the full Air product and service portfolio - spanning ventilation hygiene, kitchen extract compliance, indoor air quality surveys, ventilation maintenance, remedials, and continuous monitoring technologies. Working closely with Central Operations, Sales, HSEQ, Finance, and HR, you will build a safe, efficient field delivery organisation, drive recurring revenue streams, and shape the technology roadmap for future growth.

Lead the creation, development and growth of HSL's Air operating unit, bringing together the full Air product and service portfolio into a single, high-performing capability.

Build a scalable Air operating model from the ground up, moving away from legacy entity-led ways of working towards clear technical accountability, consistent standards, strong field delivery, effective customer outcomes and sustainable commercial performance.

Own delivery and development of Air while working closely with Central Operations, Sales and HSL central functions. Build the people, capability, technology, processes and standards required to deliver approximately £8m of Air revenue next year and support 10% annual growth.

Develop Air as a scalable platform for future acquisitions, ensuring new Air capabilities can be integrated into a common operating model rather than operating as standalone businesses.

• Strategic Leadership & Operating Model
  • Unit Creation:
    Build and lead the unified Air operating unit, establishing clear organizational structures, reporting lines, and consistent ways of working across legacy businesses.
  • Acquisition Platform:
    Build a scalable operating model with standardized systems, technical standards, and governance to seamlessly integrate future corporate acquisitions.
• Field Delivery & Operational Performance
  • Field Leadership:
    Direct field teams, supervisors, engineers, and operational managers across PPM, reactive, remedial, and project work.
  • Operational Control:
    Collaborate with Central Operations on resource planning, scheduling, job readiness, and productivity to ensure safe, high-quality service delivery.
• Commercial Growth & P&L Accountability
  • Revenue & Growth Target:
    Own the annual Air P&L, delivering the ~£8m revenue plan for year one and supporting 10% year-on-year organic growth thereafter.
  • Commercial Strategy:
    Partner with the Business Development Director to expand recurring maintenance contracts, cross-sell services, and convert survey findings into remedial projects.
• Technology, Innovation & Remote Monitoring
  • Smart Tech Adoption:
    Help shape the technology roadmap, integrating remote monitoring, connected assets, and data analytics to create proactive customer services.
  • Process Efficiency:
    Utilize field data to optimize scheduling, eliminate operational waste, improve resource utilization, and enhance customer reporting.
• People, Leadership & Culture
  • Workforce Development:
    Attract, recruit, and retain technical talent; establish succession planning, competency frameworks, and career pathways.
  • Value Alignment:
    Foster a culture of ownership and safety, embedding HSL’s core values (Integrity, Expertise, Quality, People, Partnership) across the division.

• Senior Field Service Leadership:
  Proven track record leading multi-site field operations, technical engineering teams, or compliance services at scale with full P&L accountability.
• Transformat…