Billing Coordinator

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Finance Full Time 8810-Clerical Office Roswell, GA, US

3 days ago Requisition

Salary Range: $23.64 To $30.72 Hourly

Department:
Finance

Pay Grade: 509

FLSA Status:
Non-Exempt

Job Code: F370

The purpose of this classification is to perform complex administrative, technical, and analytical duties related to utility, property tax, and general billing operations for the City. The position is responsible for maintaining accurate customer accounts, ensuring timely billing and collections, reconciling payments, and preparing monthly and annual reports for management review. The Utility and Tax Billing Coordinator works closely with Accounting, IT, and other departments to ensure compliance, data accuracy, and efficiency across billing systems and revenue collection processes.

• Administers all aspects of the City’s utility, property tax, and general billing operations, including account setup, maintenance, billing, adjustments, and collections.
• Generates and reconciles monthly bills for water, sewer, sanitation, stormwater, property taxes, and other City revenue programs.
• Reviews account data for accuracy, performs reconciliations, and ensures compliance with established billing schedules, rates, and accounting standards.
• Coordinates with Resident and Business Services, Public Works, and other departments to process service orders, meter changes, and rate updates.
• Processes billing adjustments and credits; ensures accuracy of rates, service codes, and account balances.
• Reviews property tax digest updates and ensures correct assessment, exemption, and supplemental billing.
• Coordinates bill printing and distribution with third-party vendors; reviews samples for accuracy and authorizes release.
• Oversees returned payments, NSF checks, and related account corrections; applies service charges and initiates follow‑up with customers.
• Manages collection efforts for delinquent utility, tax, and other City receivable accounts:
  • Prepares collection notices and payment arrangements;
  • Monitors aging reports and payment activity;
  • Coordinates with Finance and Legal on outstanding balances and lien processing;
  • Provides customer support and negotiates payment solutions while maintaining compliance with City policies.
• Compiles and analyzes monthly billing, collection, and reconciliation reports for inclusion in the Finance Department’s Monthly Business Review.
• Prepares annual billing and collection summaries for audit, ACFR reporting, and performance tracking.
• Supports management with forecasting, variance analysis, and trend identification related to revenues, delinquencies, and consumption.
• Assists with testing, validation, and process improvements during system upgrades or software implementation.
• Maintains accurate and complete records of account activity, adjustments, and correspondence.
• Provides high‑quality customer service, responding promptly to inquiries, billing questions, or disputes.
• Performs other related duties as assigned.

Requires a high school diploma or GED; supplemented by three (3) years of progressively responsible experience in utility billing, property tax, or general billing and collection functions within a municipal or governmental setting. An associate degree in Accounting, Finance, Business Administration, or a related field is preferred.

• None required; certification in governmental accounting, revenue collection, or utility billing preferred.

• None

• Knowledge of municipal utility…